Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emilio Gonzalez

Rogers,AR

Summary

I am a dedicated and dependable professional seeking a full-time position where I can continue to grow through new challenges. With strong interpersonal skills and a proven ability to work both independently and collaboratively, I am committed to exceeding expectations. My background in customer service and teamwork has equipped me with the skills to tackle any responsibility with enthusiasm and a focus on delivering exceptional results. I am eager to contribute to a dynamic team while continuing to expand my professional development.

Overview

5
5
years of professional experience

Work History

IT Technical Support Specialist

Outdoor Cap Company
12.2022 - Current
  • Supported over five hundred users and four sites
  • Manufacturing support of printers – MFD, Zebra labels, and specialty printers
  • Project Coordination- vendors, multiple departments requirements, pricing, and support
  • Networking – Cisco Meraki Access Points and Switch installation
  • Inventory Management - over seven hundred devices – laptops, desktops, and mobile devices
  • Network troubleshooting – cabling, wireless, DHCP, Static IP
  • Help Desk support personnel, SLA customer service, ticket counts
  • Project Management – VPN deployment, OS upgrades, remote work, hardware refresh
  • Audio/Video support – Chromecast, apple tv, Zoom, town hall meetings, projectors, Teams

Owner

4th Quarter
01.2021 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Develop and maintain strong relationships with clients, business, and vendors
  • Implemented marketing strategies to increase brand awareness and attract new customers
  • Growing revenue through effective sales strategies and partnerships.
  • Managing inventory levels, forecasting demand, and optimizing stock.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit by 77% within the past year

Property Facilities Coordinator

The Ranch At Pinnacle Point
10.2020 - 12.2022
  • Optimized irrigation system efficiency through regular inspections and necessary repairs.
  • Increased property value by implementing seasonal landscape designs and installations.
  • Maintained consistency by implementing a well-written structure to have my task completed.
  • Always maintained a positive mindset, regardless of the task.
  • Always exceeded the satisfaction of our current residents on-site with any task that has been asked.

Associate

Walmart
11.2019 - 10.2021
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Received Employee of the month.
  • Managed efficient cash register operations.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Education

High School Diploma -

Rogers High School
Rogers, AR
05.2020

Bachelor of Business - Marketing

NorthWest Arkansas Community College
Bentonville, AR

Skills

Documentation Development

  • Project Management
  • Desktop support
  • Networking troubleshooting
  • Infrastructure Layout
  • Organization skills
  • Windows 7,10,11
  • Remote Work
  • Technical Troubleshooting
  • Brand Marketing
  • Problem Solving
  • Detail Oriented
  • Exceptional Communication Skills
  • Digital Marketing
  • Client Retention
  • Data Analysis

Languages

Spanish
Native or Bilingual

Timeline

IT Technical Support Specialist

Outdoor Cap Company
12.2022 - Current

Owner

4th Quarter
01.2021 - Current

Property Facilities Coordinator

The Ranch At Pinnacle Point
10.2020 - 12.2022

Associate

Walmart
11.2019 - 10.2021

High School Diploma -

Rogers High School

Bachelor of Business - Marketing

NorthWest Arkansas Community College
Emilio Gonzalez