Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emilio Ibarra

Odessa,TX

Summary

I have always been a dedicated and hardworking individual, consistently striving to be efficient and resourceful in both professional and personal settings. In my current role, I prioritize time management and problem-solving, often taking the initiative to seek guidance when needed to ensure accuracy and avoid mistakes. I also believe strongly in teamwork and regularly support my colleagues when they face challenges.

During my time as a student worker in college, I was entrusted with a variety of responsibilities that showcased my reliability and adaptability. These included carrying equipment, assisting with note-taking during meetings, guiding special guests around campus, and offering support to departments experiencing staff shortages. These experiences helped me develop strong communication and organizational skills, as well as a deep appreciation for contributing to the success of a team.

In addition to my work experience, I contributed to undergraduate research projects during my senior year. One project involved designing and 3D-printing an affordable shoulder rest, while another focused on analyzing stress-strain behavior in relation to different infill densities and patterns in 3D-printed objects. I submitted both projects to the 2025 National Conference on Undergraduate Research. I was honored to have the shoulder rest project selected for presentation, which gave me the opportunity to travel to Pittsburgh and share our findings with other students and researchers.

I am not afraid to start from an entry-level position, and I view every opportunity as a stepping stone toward professional growth. I am committed to learning, taking on new challenges, and demonstrating my ability to contribute meaningfully to any organization I join.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Lowe's Home Improvement
07.2018 - Current
  • Assisted customers with product selection and inquiries to enhance satisfaction.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operation.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Collaborated with team members to maintain organized sales floor and inventory management.
  • Trained new associates on customer service protocols and operational procedures.
  • Implemented improvements in checkout processes to reduce wait times for customers.
  • Led initiatives to promote seasonal sales events, increasing customer engagement and visibility.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.

Student Worker

University Of Texas Permian Basin
06.2024 - 05.2025
  • Conducted data entry and maintained accurate records in student information systems, ensuring data integrity and accessibility.
  • Collaborated with team members to implement best practices, contributing to a positive work environment and enhanced service delivery.
  • Facilitated communication between students and staff, resolving issues promptly to improve overall satisfaction levels.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
  • Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
  • Improved research project outcomes by meticulously gathering and analyzing data.
  • Bolstered student understanding of complex subjects with tutoring sessions.
  • Simplified grant application process for students by providing guidance and support.
  • Streamlined event planning, leading to successful university events.
  • Collected, arranged, and input information into database system.

Student Worker

Odessa College
01.2017 - 06.2018
  • Assisted faculty with administrative tasks, enhancing operational efficiency and student support.
  • Managed scheduling for academic events, ensuring timely communication and coordination among departments.
  • Developed training materials for new student workers, fostering a culture of knowledge sharing and collaboration.
  • Streamlined office processes, resulting in improved workflow and reduced response times for student inquiries.
  • Provided support during orientation sessions, helping new students acclimate to campus resources and services effectively.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
  • Completed research, compiled data, and assisted in timely reporting.
  • Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
  • Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
  • Operated and maintained machinery and equipment to manage functionality and performance.
  • Enhanced departmental communication by managing social media accounts and newsletters.
  • Facilitated smoother student enrollment processes through diligent record-keeping and assistance.
  • Contributed to cleaner campus environment by participating in regular cleanup drives.
  • Assisted in technology troubleshooting for students and faculty, enhancing learning experience.
  • Supported academic staff, preparing materials for lectures and seminars.

Education

Bachelor of Science - Mechanical Engineering

University of Texas Permian Basin
Odessa, TX
06-2024

Skills

  • Customer service
  • Team collaboration
  • Product knowledge
  • Complex Problem-solving
  • Product and service solutions
  • Quality assurance
  • Quantitative research
  • Data collection
  • Dataset analysis
  • Scientific methodology
  • Academic writing
  • Project assistance
  • Experimental design
  • Machine learning
  • Survey design
  • Project Support
  • Research design
  • Interview techniques
  • Research paper writing
  • Solidworks
  • Data processing
  • Lab equipment operation
  • Scientific experiments
  • Teamwork and collaboration
  • Online research

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Training new staff or students on how to complete tasks.
  • Present undergraduate research at the National Undergraduate Research in Pittsburgh Pennsylvania in 2025.
  • Working to publish my finding on Stress-strain test results of 3D printed test specimens.

Timeline

Student Worker

University Of Texas Permian Basin
06.2024 - 05.2025

Customer Service Associate

Lowe's Home Improvement
07.2018 - Current

Student Worker

Odessa College
01.2017 - 06.2018

Bachelor of Science - Mechanical Engineering

University of Texas Permian Basin

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Emilio Ibarra