Emilio Izazaga
North Las Vegas,NV
Summary
Agile and adaptable manager with stellar housekeeping history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Sr. Executive Housekeeper
The Mirage/ Hard Rock
06.2023 - Current
- Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures, and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes. ·
- Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
- Represents management at unemployment hearings, Step ones, union grievances, arbitrations, and various meetings, when necessary.
- Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.
- Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.
Assistant Executive Housekeeper- Linen Manager
The Mirage Hotel And Casino
05.2021 - 06.2023
- Conduct suite/VIP suite inspections and provide feedback floor supervisor.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property.
- Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
- Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
- Conduct Monthly linen inventory, keep track of linen par levels.
- Ordering linen and supplies for department.
Floor Supervisor
The Mirage Hotel And Casino
11.2015 - 05.2021
- Worked with front desk to respond promptly to all guest requests.
- Supervised 16 employees, including scheduling, training and performance monitoring.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Houseman / Status Board Operator
The Mirage Hotel And Casino
08.2013 - 11.2015
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Developed and maintained courteous and effective working relationships.
- Handled day-to-day running of projects and task, ensuring high levels of productivity and progression.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Managed approximately 30 incoming calls and emails per hour from guest and colleagues.
Guest Room Attendant
The Mirage Hotel And Casino
02.2013 - 08.2013
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Clean 15 rooms daily.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Customer Service
- Organization and Time management
- Staff Management
- Team Leadership
- Detail-oriented
- Employee training Customer Service
- Employee Training Friendly, courteous, & service oriented
- Operations Management
- Scheduling
Timeline
Sr. Executive Housekeeper
The Mirage/ Hard Rock
06.2023 - Current
Assistant Executive Housekeeper- Linen Manager
The Mirage Hotel And Casino
05.2021 - 06.2023
Floor Supervisor
The Mirage Hotel And Casino
11.2015 - 05.2021
Houseman / Status Board Operator
The Mirage Hotel And Casino
08.2013 - 11.2015
Guest Room Attendant
The Mirage Hotel And Casino
02.2013 - 08.2013
High School Diploma -
Rancho High School
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