Emilio Lancellotti
Simi Valley,CA
Summary
Responsible individual with experience in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. My automotive background is extensive, my grandfather opened the first German Automotive shop in my hometown 40+ years ago. I started going there after school and working since I was 15 years old, straight from high school into the shop. Helping him rebuild engines to servicing/ troubleshooting vehicles, its my passion and job I was born to always work in.
Overview
10
10
years of professional experience
Work History
Technician
German Import Service
01.2019 - 10.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
Mechanic Shop Foreman
German Import Service
07.2013 - 10.2023
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Developed strong relationships with customers through excellent service delivery and consistent follow-ups after service completion.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Used hand and power tools, equipment, and instruments accurately.
- Directed daily operations of team of 4 technicians and shop professionals.
- Provided training, coaching and support of staff members, resulting in elevated individual performance and better overall shop performance.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
Parts Specialist
German Import Service
07.2013 - 10.2023
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
High School Diploma -
Apollo High School
Simi Valley, CA06.2013
Skills
- Six Sigma Methodologies
- Parts Identification
- Forecasting and Planning
- Diagnostic Expertise
- Customer Service
- Work Estimation
- Job Prioritizing
- Vendor Relations
- Preventive Maintenance
- Technical Understanding
- Telephone Etiquette
- Problem Solving
References
References available upon request.
Timeline
Technician
German Import Service
01.2019 - 10.2023
Mechanic Shop Foreman
German Import Service
07.2013 - 10.2023
Parts Specialist
German Import Service
07.2013 - 10.2023
High School Diploma -
Apollo High School
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