PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

EMILIO LUNA

Raising Cane's Chicken Fingers
Pomona,CA
2
Languages
1
Certification
4
years of professional experience

Motivated and dependable professional with two associate degrees in Psychology and Administration of Justice, EMT and BLS/CPR certifications, and ongoing studies toward a bachelor's degree in Criminology at Cal Poly Pomona. I bring four years of customer service experience, strong communication skills, and the ability to work effectively with people from diverse backgrounds. I can apply organizational, interpersonal, and problem-solving skills to the job at hand.

Work History

Team Member

3 Years 10 Months
Raising Cane's Chicken Fingers | 11.2022 - 09.2026
  • Delivered friendly and professional customer service to individuals and families, enhancing customer satisfaction in a fast-paced environment.
  • Communicated respectfully with customers and coworkers while responding to questions and requests.
  • Demonstrated patience, adaptability, and problem-solving when handling customer concerns.
  • Handled multiple responsibilities with attention to detail and efficiency, ensuring smooth operation and customer experience.
  • Managed multiple responsibilities while maintaining attention to detail and efficiency.
  • Followed established procedures and maintained professional standards.
  • Cultivated interpersonal skills to effectively support children, parents, and staff in educational and community settings.

Education

Bachelor's Degree - Criminology

California State Polytechnic University | Pomona, CA
  • In Progress
  • Current Standing: Junior

Associate of Science - Administration of Justice

Mt. San Antonio College | Walnut, CA
GPA: 3.21

Associate of Arts - Psychology

Mt. San Antonio College | Walnut, CA
GPA: 3.21

Skills

Customer service and interpersonal communication
Business communication
Office assistance
Document formatting
Data organization
Microsoft Word
Excel
and Outlook
Google Docs
Attention to detail
Organization and time management
Multitasking and prioritization
Problem-solving and critical thinking
Confidentiality compliance
Patience
empathy
and professionalism
Family communication

Accomplishments

  • Supervised team of 5+ staff members.
  • Achieved EMT certification, and multiple associate degrees at the same time with accuracy and efficiency.

Certification

  • Emergency Medical Technician (EMT)
  • Basic Life Support and CPR Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Team Member

Raising Cane's Chicken Fingers
11.2022 - 09.2026Read More

Mt. San Antonio College

Associate of Arts from Psychology
Read More

Mt. San Antonio College

Associate of Science from Administration of Justice
Read More

California State Polytechnic University

Bachelor's Degree from Criminology
Read More
EMILIO LUNA