Emilio Mancuso
Ludlow,MA
Summary
Dynamic and results-driven professional with a strong background in customer service and hospitality, honed at Planet Fitness. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and problem-solving skills. Experienced in managing front desk operations and training staff, ensuring seamless service and a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Front Desk Associate
Planet Fitness
01.2021 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Personal Trainer
Planet Fitness
10.2023 - 02.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
Cashier
Marshalls
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Lead Busser
Cima Restaurant and Chop House
05.2018 - 06.2021
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
Front Desk Associate
Planet Fitness
02.2019 - 07.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Education
Bachelor of Science - Sports Management
Westfield State University
Westfield, MA05-2025
Skills
- Time management
- Problem-solving skills
- Listening skills
- Scheduling
- Conflict management
- Registration
- Staff management
- Hospitality services
- Customer service
- Oral and written communications
- POS systems
- Microsoft office
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Nutrition Coach Certification – Precision Nutrition.
Languages
Italian
Professional Working
Spanish
Elementary
Interests
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- Music
- Gym Workouts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Video Gaming
- Strategy Games
- Wine Tasting
- Running
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Trainer
Planet Fitness
10.2023 - 02.2024
Cashier
Marshalls
04.2021 - 09.2021
Front Desk Associate
Planet Fitness
01.2021 - Current
Front Desk Associate
Planet Fitness
02.2019 - 07.2020
Lead Busser
Cima Restaurant and Chop House
05.2018 - 06.2021
Bachelor of Science - Sports Management
Westfield State University
Similar Profiles
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS
Stacy RodriguesStacy Rodrigues
Registered Nurse at Behavioral Health Network, Carlson Recovery CenterRegistered Nurse at Behavioral Health Network, Carlson Recovery Center