Emilio Martinez

• Consulted with customers to assess needs and propose optimal solutions.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations for automobiles
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Completed residential moving jobs by loading boxes and large items, unloading trucks and cleaning job sites.
• Trained and motivated employees to perform daily business functions.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
• Cleaned and stocked minibars with necessary beverages and supplies.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
• Demonstrated courtesy, respect and professionalism to promote company values and customer care.
• Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
• Maintained clean, safe and appropriately stocked company vehicle.
• Worked with diverse types of weather and ground conditions.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Assisted managers with quickly resolving service- and food-related issues.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Supervised server balance and monitored table turnover to accurately seat customers.

FEMA Completed courses as per requirements during time in the South Carolina State Guard:

IS100 Intro to Incident command system, IS700 National Management system, IS800 National Response framework, IS75 Military resources, IS907 Active Shooter, IS915 Protecting Critical Infrastructure, IS2200 Basic Emergency operations center function