Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMILIO MATOS

Bronx

Summary

Motivated and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention. I work in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

6
6
years of professional experience

Work History

Valet

SP+
The Bronx, NY
03.2025 - Current
  • Managed vehicle parking and retrieval, ensuring efficient flow in high-traffic environments.
  • Provided exceptional customer service, addressing guest inquiries and concerns promptly.
  • Maintained a clean and organized parking area, enhancing overall guest experience.
  • Implemented strategies for improving parking efficiency, reducing wait times for guests.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Stock/Sales

Forever 21
Manhattan, NY
05.2021 - 11.2024
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Stamped price tags on merchandise, referring to official price lists.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Excellent communication skills, both verbal and written.

Front Desk Office Assistant

Arete Management
Manhattan, NY
04.2020 - 09.2020
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries via phone, email, and in-person with professionalism.
  • Utilized office management software to track visitor logs and appointments accurately.

Education

HighSchool -

The Metropolitan Soundview HighSchool
Bronx, New York

Certificate - Automotive Tech

Universal Technical Institute
Bloomfield, NJ
03-2026

Skills

  • Office Administration
  • Records Management
  • Office Management
  • Stock control
  • Shipping coordination
  • Quality Control
  • Shipping and receiving
  • Stock management
  • Customer Service
  • Loading and unloading
  • Stocking
  • Problem-Solving
  • Inventory Management and Planning
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Customer service and support
  • Patience and composure
  • Team collaboration

Languages

English: Professional
Spanish: Limited

Timeline

Valet

SP+
03.2025 - Current

Stock/Sales

Forever 21
05.2021 - 11.2024

Front Desk Office Assistant

Arete Management
04.2020 - 09.2020

HighSchool -

The Metropolitan Soundview HighSchool

Certificate - Automotive Tech

Universal Technical Institute

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