Emilio Mejias
Summary
Over 14 years of Hospitality industry success in all hotel operations from Front Desk to General Manager for Hilton, Marriott, and Hyatt brands. Achievements have been strongly influenced by:
1. Treating each associate with respect.
2. Clearly communicating expectations.
3. Holding teams accountable for expectations on a daily basis.
Overview
11
11
years of professional experience
Work History
General Manager
Aimbridge Hospitality
10.2022 - Current
- Managed 42 associates at 127 Room Hyatt Branded hotel.
- Achieved 83% GOP flow in first half 2023 by meticulously reviewing all department expenses.
- Drove STR significant growth YOY in first half of 2023.
- Maintained direct communication with ownership group to lead project management of over $250,000 in CAPEX property enhancements.
- Realigned management structure to better serve guests and aid associates.
- Obtained an Associate Opinion Survey score of 92%.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assitant General Manager
Aimbridge Hospitality
07.2017 - 10.2022
- Managed team of 52 associates at 207 room Courtyard Marriott.
- Achieved 100%+ GOP Flow for 2018 & 90% in 2019.
- Supported Sales team in daily and weekly Sales/Revenue Management strategies.
- Weekly and Monthly reporting of Hotel Financials/Profit and Loss critiques to ownership.
- Increased Associate Engagement score of 86% in 2018 to 90% in 2019.
- Achieved 94 & 96 "Outstanding"Double Green Quality Assurance score in 2019.
- Developed departmental objectives, work schedules, budgets and policies.
- Updated team members about changes in hotel products, services, pricing and policies.
Director of Rooms
Residence Inn by Marriott
11.2015 - 07.2017
- Manage team of 35 employees in 127 room all suite hotel
- Prepared budgets and handled purchasing for Housekeeping, Laundry, F&B and Maintenance
- Complete forecast goals for expenses and revenue based on property trends
- Assist in Revenue Management process to secure growth in market share
- Consistently held premium of $20-$30 against comp set in ADR/Rev Par %
- Implement strict processes to achieve above brand average satisfaction scores
- Complete all staff Brand training
- Consistently grew Overall Satisfaction scores down from 37.6 to 78.4
- Close oversight of labor standards to secure over $3000+ monthly in savings
Assistant General Manager
White Lodging Services
04.2014 - 11.2015
- Manage team of 32 Employees in 104 Room Homewood Suites
- Assist in daily Revenue Management meeting to secure RevPar of 150+
- Control rooms department expenses to ensure flow of 70%+
- Maintain "Green" Service scores of 65+
- Secure "Outstanding" Quality Assurance scores 90+.
- Oversee guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
Assistant General Manager
Hilton Garden Inn
12.2012 - 03.2014
- Manage team of 42 employees in 120 room Hilton Garden Inn
- Maintain "Green" Service scores throughout of 70+
- Maintain "Outstanding" Quality Assurance scores of 93+
- Assist in daily overview of Revenue Management to secure maximum market share
- Assist in coordination of Food and Beverage operation, ensuring cost percentages stay in line
- Coordinate personnel and floor planning for banquet events
- Perform goal setting, motivation/discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals
- Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals
- Continuously reviewing and managing team performance
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
Education
Accounting and Finance -
University of Bridgeport
2011
Skills
- Financial Performance Improvement
- Improving Teamwork through Enhanced Communication
- Improved Associate Satisfaction
- Improved Guest Satisfaction
- Development and Succession Planning For Key Associates and Management
Timeline
General Manager
Aimbridge Hospitality
10.2022 - Current
Assitant General Manager
Aimbridge Hospitality
07.2017 - 10.2022
Director of Rooms
Residence Inn by Marriott
11.2015 - 07.2017
Assistant General Manager
White Lodging Services
04.2014 - 11.2015
Assistant General Manager
Hilton Garden Inn
12.2012 - 03.2014
Accounting and Finance -
University of Bridgeport
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