Emilio Montez
Killeen
Summary
Professional with proven leadership skills, adept at driving strategic initiatives and operational excellence. Strong focus on team collaboration, ensuring all members align with organizational goals and adapt to evolving needs. Proficient in resource management, conflict resolution, and fostering high-performance culture. Known for reliability and results-driven approach in high-stakes environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Director
Boys & Girls Club of Central Texas
04.2021 - Current
- Assisted in daily operations management, ensuring compliance with organizational policies.
- Supported team members by coordinating schedules and facilitating communication.
- Learned core administrative tasks, enhancing overall team efficiency and workflow.
- Contributed to project planning by gathering relevant data and preparing reports.
- Developed understanding of departmental procedures through hands-on experience and training sessions.
- Participated in staff meetings, providing insights on process improvements and operational challenges.
- Helped maintain accurate records for inventory management and resource allocation.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents/guardians.
Flex Team/Deli Partner
H-E-B Grocery
11.2015 - 11.2021
- Led cross-functional teams to implement innovative solutions, improving operational efficiency.
- Cultivated relationships with clients, ensuring alignment with organizational goals and objectives.
- Mentored junior staff on best practices in partnership development and management strategies.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Maintained a safe and clean workspace, while ensuring to follow company policy and protocol.
Education
High School Diploma -
Ellison High School
Killeen, TXNo Degree - General Studies
Central Texas College
Killeen, TXSkills
- Staff development
- Staff training
- Safety enforcement
- Staff scheduling
- Customer service
- Time management
- Effective communication
- Negotiation and conflict resolution
- Team leadership
Accomplishments
- Successfully performed the Heimlich maneuver, saving a child from choking
- Earned Partner of the Month twice at H-E-B
- Earned Employee of the Month at Boys & Girls Club of Central Texas
Certification
- Certified CPR 2025/2026
Timeline
Unit Director
Boys & Girls Club of Central Texas
04.2021 - Current
Flex Team/Deli Partner
H-E-B Grocery
11.2015 - 11.2021
High School Diploma -
Ellison High School
No Degree - General Studies
Central Texas College
Partner of the Month at H-E-B
While working at H-E-B, customers that I helped would often report to a Manager in Charge about the excellent services I provided for them. Going above and beyond for my customers gave me feeling of satisfaction because I was able to help one person have a better day. It not only created returning customers, but gave me a sense of purpose working at a grocery store.
I was awarded Partner of the Month twice, both for excellent customer service and the leadership I provided my department during the chaotic holiday season.
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