Emilio Morales
Katy,TX
Summary
Adept at installation and repair, I excelled in customer service at The Home Depot Store 6506, showcasing my proficiency with power tools and diagnostics. My ability to work with minimal supervision and keen attention to detail led to significant improvements in equipment availability and customer satisfaction.
Overview
14
14
years of professional experience
Work History
TOOL RENTAL SERVICE TECHNICIAN
The Home Depot Store 6506
03.2024 - Current
- Ensure rental tools and equipment are maintained, repaired and available for customers to rent.
- Write customer contracts and invoices for tool and equipment rental, checks to make sure tool is operating properly and demonstrates its proper use (as needed).
- Receive and turns rented tools and equipment to ensure its availability for rent in a timely manner.
- Monitors parts inventory and orders parts as needed.
- Train TR Associates on turning, operation and repair of tools and equipment.
- Completes these job duties while following all safety procedures and practices.
Sales Specialist
The Home Depot Store 6506
08.2023 - 03.2024
- Interact with customers by welcoming them to the store, assessing their needs, locating merchandise, providing information on products and services, and making purchasing recommendations.
- Support In Stock initiatives by assessing stock levels and performing light pack down and pack out activities as needed.
- Support the Store Appearance priority by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote a shopping environment that is appealing.
- Provide a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and / or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with their Department Supervisor and other associates to ensure customers’ needs are met.
Order Fulfillment Associate
The Home Depot Store 6506
02.2022 - 08.2023
- Responsible for preparing all customer order types ( BOPIS - Buy Online Pick-up In Store, CPO - Customer Pick-up Order, Will Calls, Store to Store, Delivery) including but not limited to picking, staging, and loading orders onto trucks.
- Use powered lift equipment (i.e., reach truck, order puller, forklift) to pull customer orders from staging.
- Familiarize with the products, product location, and store layout to provide the most efficient and highest quality service to our customers.
- Maintaining a high level of professionalism and following Home Depot’s safety policies and procedures are critical to performing the duties of a Order Fulfillment Associate.
- Provide a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and / or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with their Department Supervisor and other associates to ensure customers’ needs are met.
Department Supervisor
The Home Depot Store 6506
02.2020 - 02.2022
- Supervisor for Department 21/22 (Lumber/Building Materials) and Department 30 (Millworks).
- Responsible for overseeing the work activity and operations of assigned department groupings.
- Monitor and are responsible for key metrics that drive sales, productivity, safety, and shrink (losses).
- Accountable for their team’s performance.
- Responsible for directing associates to perform top priorities and ensure the delivery of excellent customer service and the maintenance of department standards.
- Monitor performance and provide performance based coaching to associates within the department groupings.
- Provide input to Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions.
- Ensure that associates are following all safety policies and standards, completing specified safety training, and correcting hazards and unsafe conditions. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and working safely as to not endanger themselves, co-workers, vendors, or customers
- Duty to uphold, maintain, and support all lawful company policies and positions.
Order Fulfillment Associate
The Home Depot Store 6506
08.2016 - 02.2020
- Responsible for preparing all customer order types ( BOPIS - Buy Online Pick-up In Store, CPO - Customer Pick-up Order, Will Calls, Store to Store, Delivery) including but not limited to picking, staging, and loading orders onto trucks.
- Use powered lift equipment (i.e., reach truck, order puller, forklift) to pull customer orders from staging.
- Familiarize with the products, product location, and store layout to provide the most efficient and highest quality service to our customers.
- Maintaining a high level of professionalism and following Home Depot’s safety policies and procedures are critical to performing the duties of a Order Fulfillment Associate.
- Provide a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and / or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with their Department Supervisor and other associates to ensure customers’ needs are met.
Overnight Freight Associate
The Home Depot Store 6506
06.2014 - 08.2016
- Responsible for stocking merchandise onto shelves to achieve 100% in stock, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand.
- Operate equipment such as reach trucks and order pickers to bring down merchandise safely from the overhead bays to the sales floor.
- High level of work commitment, work well with others and be capable of learning and following procedures.
- Responsible for providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as to not endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with store leaders and other associates to ensure customers’ needs are met.
Sales Associate
The Home Depot Store 6506
03.2011 - 06.2014
- Worked in D21/22 (Lumber/Building Materials), D23 (Flooring), D24 (Paint).
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project.
- Maintain the in-stock condition of assigned areas, and ensure that the areas are clean, shoppable, and safe.
- Provide a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and / or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with their Department Supervisor and other associates to ensure customers’ needs are met.
Education
Associate of Arts -
Lone Star College
Houston, TX04-2017
Skills
- THD Lift equipment trainer/operator
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Power tool proficiency
- Professional and courteous
- Hand tool expertise
- Troubleshooting
- Diagnostics skill
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
TOOL RENTAL SERVICE TECHNICIAN
The Home Depot Store 6506
03.2024 - Current
Sales Specialist
The Home Depot Store 6506
08.2023 - 03.2024
Order Fulfillment Associate
The Home Depot Store 6506
02.2022 - 08.2023
Department Supervisor
The Home Depot Store 6506
02.2020 - 02.2022
Order Fulfillment Associate
The Home Depot Store 6506
08.2016 - 02.2020
Overnight Freight Associate
The Home Depot Store 6506
06.2014 - 08.2016
Sales Associate
The Home Depot Store 6506
03.2011 - 06.2014
Associate of Arts -
Lone Star College
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