Emilio Munoz

I am a dedicated and detail-oriented professional with over 11 years of experience in the customer service industry. I have a strong background in problem-solving across multiple channels, including in-person interactions, phone support, and email communication. Currently, I manage a team of 15+ staff members, overseeing daily operations while maintaining a focus on efficiency and accountability. In addition to team management, I am responsible for ordering and managing inventory for the entire store, including specialized areas such as the game room. I consistently monitor inventory levels, food costs, and labor percentages to ensure operational effectiveness and cost control. I value professionalism, respect, and continuous improvement, and I am eager to bring my skills and experience into a new industry where I can continue to grow and contribute.