Emilio Pardo
San Bernardino,CA
Summary
Adaptable and detail-oriented Office Manager with over 10 years of experience in customer service and team supervision. Proven track record of streamlining office operations, managing cross-functional teams, and enhancing workplace morale. Skilled in interpersonal communication, with a strong ability to build positive relationships with clients, and colleagues. Adept at handling high-pressure environments with professionalism and a solutions-focused mindset. Recognized for leadership, reliability, and the ability to foster collaborative, productive workplaces.
Overview
6
6
years of professional experience
Work History
Office Manager
H&R Block
Fontana, CA
12.2024 - 04.2025
- Maintained office organization to support efficiency, professionalism, and performance objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and administrative operations to secure efficiency and compliance with company policies.
Quality Assurance Manager
Moon Valley Nurseries
Malibu, CA
08.2023 - 05.2024
- Acted as the primary point of contact for clients, fostering strong relationships and ensuring high levels of customer satisfaction.
- Addressed and resolved client concerns via phone and email, maintaining effective communication channels.
- Demonstrated extensive knowledge of hundreds of tree and plant species, providing expert advice and recommendations to clients.
- Scheduled and routed weekly jobs while coordinating with the planting crew to ensure efficient operations.
- Served as the second-in-command to the General Manager, assisting in managerial duties and decision-making processes.
- Consistently met and exceeded monthly sales goals, securing multiple high-value deals.
Production Coordinator/Intake Specialist
Sony Studios
Culver City, CA
09.2022 - 04.2023
- Coordinated with major production companies to test it's cast and crew; along with all Sony studio corporate employees.
- Realigned production schedules to factor in changing conditions such as call times and testing types.
- Created and maintained internal spreadsheets to provide support for productions and intake.
- Worked with supervisors and team members to understand supply needs.
Office Manager
Erewhon
Calabasas, CA
01.2021 - 08.2022
- Onboarded new employees with training and new hire documentation.
- Having the title of the store's official trainer and coaching new employees until the employee and myself are confident in their abilities.
- Maximized performance by overseeing daily activities, scheduling lunches and breaks while also mentoring team members.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Evaluated and monitored employee records and time cards.
Assistant Manager
Fitness 19
Chatsworth, CA
11.2018 - 07.2020
- Handling any customer concerns that are brought to my attention diplomatically and efficiently.
- Focusing on selling and marketing memberships to inquiries that walk in or call the club for information. While also communicating clearly membership processes such as signing up, changing billing, and cancellations/upgrades.
- Having a strong and professional bond between club members and coworkers which naturally fostered a positive work environment and a better atmosphere for members at the facility.
- Getting further responsibilities such as handling and verifying employee timecards and correcting any discrepancies.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga05.2014
Some College (No Degree) - Communications
San Bernardino Valley College
San BernardinoSkills
- Employee training and coaching
- Customer Service
- Communication skills
- Technical support
- Public speaking
- Tech-savvy
- Problem-solving
- Photo, video, and sound editing skills
- Human resources management and office administration
- Quality control and assurance
- Scheduling and appointment management
- File management and organization
- Cash handling and register operations
- Timekeeping accuracy
- Nursery yard and greenhouse experience
- Knowledgeable and well-versed in trees, plants, and their required care
Timeline
Office Manager
H&R Block
12.2024 - 04.2025
Quality Assurance Manager
Moon Valley Nurseries
08.2023 - 05.2024
Production Coordinator/Intake Specialist
Sony Studios
09.2022 - 04.2023
Office Manager
Erewhon
01.2021 - 08.2022
Assistant Manager
Fitness 19
11.2018 - 07.2020
High School Diploma -
Rancho Cucamonga High School
Some College (No Degree) - Communications
San Bernardino Valley College
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