Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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EMILIO POLANCO

St. Cloud,FL

Summary

Dynamic store manager with a proven track record at Hugo Boss, excelling in customer service and team leadership. Achieved inventory accuracy under 1% margin, leveraging strategic planning and problem-solving skills. Recognized for driving sales growth through effective marketing strategies and exceptional communication, enhancing both employee engagement and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Store Manager

Hugo Boss
Orlando, FL
07.2019 - Current
  • Led daily store operations to enhance customer experience and satisfaction.
  • Trained and mentored staff to improve service delivery and team performance.
  • Managed inventory levels to ensure product availability and minimize loss.
  • Implemented visual merchandising strategies to align with brand standards.
  • Reviewed sales reports to identify trends and adjust store strategies accordingly.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Developed marketing initiatives to promote new product launches in-store.
  • Ensured compliance with company policies and procedures for operational efficiency.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Led the management of two retail stores, coordinating efforts of 39 employees.
  • Achieved a year-over-year inventory accuracy of under 1% margin across both stores.

Assistant Store Manager

Hugo Boss
Orlando, FL
05.2017 - 07.2019
  • Assisted in daily store operations and management activities.
  • Coordinated staff schedules and ensured adequate coverage.
  • Trained new employees on customer service standards and product knowledge.
  • Managed inventory levels and organized stockroom efficiently.
  • Oversaw visual merchandising to enhance store presentation and brand image.
  • Addressed customer inquiries and resolved issues promptly for satisfaction.
  • Collaborated with marketing team on promotional displays and events.
  • Monitored sales trends and provided feedback for improvement strategies.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.

Key Holder

Ermenegildo Zegna
Orlando, Florida
09.2016 - 05.2017
  • Created visually appealing displays to enhance store presentation.
  • Achieved top seller status through effective customer relationship building.
  • Coached staff on merchandise knowledge and effective selling techniques.
  • Handled cash transactions accurately to ensure financial integrity.
  • Supported private sales initiatives for VIP clientele, boosting exclusivity.
  • Performed administrative tasks to streamline operational efficiency.
  • Received recognition from management for exceptional customer service skills.
  • Served as a sales associate, consistently meeting and exceeding sales goals.

Sales/Key holder

Hugo Boss
Orlando, Florida
12.2011 - 09.2016
  • Achieved recognition as top three sales associate for five consecutive years.
  • Ranked among top fifty sales associates in entire organization.
  • Executed opening and closing procedures for store operations.
  • Organized store layout at end of shifts for incoming management.
  • Prioritized safety protocols for customers and staff throughout shifts.

Education

HIGH SCHOOL DIPLOMA -

POINCIANA HIGH SCHOOL
KISSIMMEE, FL
01.2006

Skills

  • Customer service and support
  • Sales and marketing
  • Management and leadership
  • Effective communication
  • Problem solving and decision making
  • Organizational skills
  • Time management
  • Computer proficiency
  • Interpersonal skills
  • Visual merchandising expertise
  • Financial management and safety
  • Loss prevention strategies
  • Conflict resolution techniques
  • Team leadership and motivation
  • Marketing strategy development
  • Cash handling and inventory management
  • Sales analysis and performance monitoring
  • Employee engagement and policies
  • Leading staff meetings effectively
  • Profit margin optimization strategies
  • Strategic planning and budgeting

Accomplishments

  • Recognized as Manager of the Year for my region in 2024 and rewarded with a trip to Italy alongside the President of the Americas and other senior leaders at Hugo Boss.
  • In 2023, recognized with a trip to the Dominican Republic for successfully managing both stores to achieve inventory accuracy within a 1% margin.
  • In 2022, recognized with a trip to San Diego for having for achieving one of the highest KPI's in the region.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Store Manager

Hugo Boss
07.2019 - Current

Assistant Store Manager

Hugo Boss
05.2017 - 07.2019

Key Holder

Ermenegildo Zegna
09.2016 - 05.2017

Sales/Key holder

Hugo Boss
12.2011 - 09.2016

HIGH SCHOOL DIPLOMA -

POINCIANA HIGH SCHOOL

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