Summary
Overview
Work History
Education
Skills
Timeline
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Emilio Valdivia

Chula Vista,CA

Summary

Over the years, I have established a positive attitude and create an excellent working environment. The ability to interact well with a diverse group of people and provide excellent customer service. I have the flexibility to work any day as well as any shift. I am a team player and work very well with others and self-directed.

Overview

30
30
years of professional experience

Work History

Extended Coverage Team

Swift Transportation
Chula Vista, CA
01.2018 - Current
  • Resolve immediate concerns related to driver and/or customer issues for loads in transit.
  • Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
  • Monitor loads and resolve issues that may affect scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
  • Resolve driver issues within authorized limits.
  • Other duties include operating gate/security.

Guest Service Representative

San Diego Padres
San Diego, CA
01.2015 - 12.2017
  • Exemplify Petco Park Promise: Care, Connect, Exceed. Proactively welcomes all guests to ballpark, connecting with frequent guests and consistently striving to exceed all guest expectations
  • Utilize ticket scanning equipment portable devices to assist guests at entry gates
  • Manage crowd flow, verify, and maintain ticket integrity in seating bowl
  • Provide guests with directions to different areas of ballpark such as seating sections, group hospitality spaces, restrooms, concession stands, retail spaces and other Petco Park services and amenities
  • Quickly evaluate guests’ needs or matters during events through empathy, listening, specific questioning, and effectively resolve them through appropriate action, service, or solution
  • Care for ballpark by reporting security, safety, and housekeeping issues to event management staff via appropriate communication channels

Guest Service Representative

Camelback Ranch
Phoenix, AZ
01.2013 - 01.2015
  • Provide guests with excellent service and directions while ensuring safety and security.
  • Manage crowd flow and access to seating areas, turnstiles, elevators and restricted areas.
  • Report safety hazards and housekeeping issues.
  • Enforce policies and procedures.

Driver/Trainer

Pacific Tank Lines
San Diego, CA
01.2005 - 01.2013
  • Responsible for safe distribution of gasoline, fuel oil, lubricating oil or liquefied petroleum gas to customers.
  • Manage gauge or meter readings at customer accounts for safe deliveries.
  • Trained and coached new hires on company guidelines, safety procedures and best practices.

Instructor

Western Truck School
San Diego, CA
01.2007 - 01.2009
  • Commercial Driver training program.
  • Classroom training included terminology, DOT safety rules, state regulations, driver courtesy, how truck operates, and what to do in case of emergency.
  • Hands on learning and familiarization of vehicle components of interior and exterior, including trailer components.
  • Field training included highway, rural and city driving including day and nighttime traffic condition.
  • Adjust teaching to different skill levels and capabilities.

Bulk Delivery Driver

Coca Cola Enterprises
San Diego, CA
01.1997 - 01.2004
  • Responsibility includes safe operation of tractor-trailer.
  • Complete required paperwork associated with freight, obtain signatures and document verifying cargo pickup and delivery.
  • Conduct daily pre-trip and post-trip safety inspection and in route safety inspection of truck and various trailers to ensure safe operations of all equipment.
  • Effectively plan trips using maps to ensure efficient on-time pickup and delivery to meet scheduled door times.
  • Load and unload freight at customer locations using electric pallet jacks, manually or by other means.

Flatbed Truck Driver

Swift Transportation
Phoenix, AZ
01.1993 - 12.1996
  • Must tie their loads down to their trucks.
  • This must be done properly to ensure safe transportation.
  • Get goods to client on time.
  • Drivers must keep detailed log of travel time, mileage and sleep hours to document that they have complied with regulation guidelines.
  • Fill up on fuel, clean truck, and wash windows.
  • Inspect their trailer before and after trip and record any defects they find.
  • Keep their truck, and associated equipment, clean and in good working order.

Education

Master of Arts - Adult Education And Training

University of Phoenix
Tempe, AZ
06.2013

Bachelor of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
04.2012

Skills

  • Excellent Customer Service Skills
  • Effective Communication Skills
  • Critical Thinking
  • Quality of Service
  • Organization Skills

Timeline

Extended Coverage Team

Swift Transportation
01.2018 - Current

Guest Service Representative

San Diego Padres
01.2015 - 12.2017

Guest Service Representative

Camelback Ranch
01.2013 - 01.2015

Instructor

Western Truck School
01.2007 - 01.2009

Driver/Trainer

Pacific Tank Lines
01.2005 - 01.2013

Bulk Delivery Driver

Coca Cola Enterprises
01.1997 - 01.2004

Flatbed Truck Driver

Swift Transportation
01.1993 - 12.1996

Master of Arts - Adult Education And Training

University of Phoenix

Bachelor of Arts - Business Administration And Management

University of Phoenix

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Emilio Valdivia