Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

EMILIO WYNNS JR

Account Manager/Customer Service
Miami,FL

Summary

I am a consistent, hardworking, highly motivated person. I enjoy working with the public. Outgoing and dependable person. I am a high results -oriented Account manager/ Customer service with over 15 years of experience in coordinating, planning and in the daily support of operational and administrative functions. I am Adept at developing and maintaining detailed administrative and procedural processes that increases productivity and higher customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of information and supportive guidance to navigate the complex business environment. Effective at operating within company regulations and procedures.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
2
2
Language

Work History

Account Manager/Customer Service Agent

Kafene Inc.
New York, NY
03.2020 - 06.2021
  • Developing strong relationships with customers educate clients on relevant policies and options and answered questions to remedy issues.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Balanced accounts and maintaining regular contact and professional relationships with each.
  • Advocated for client needs within the company to improve experience and increase customer retention.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.

Concierge Agent

Red Apple Inc
Brooklyn, NY
07.2015 - 03.2020
  • Greeted all residents and their guest, Answered calls professionally.
  • Verify and record visitor, contractor and vendor information in building links .
  • Handling requests from community residents, distributing mail, laundry and managing parking.
  • Commissioning handyman services, taking requests for repairs.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Developed and maintained courteous and effective working relationships.

Customer Service Team leader/Supervisor

Care Coordination Solutions
New York, NY
03.2008 - 06.2015
  • Assisted the Service Managers in achieving overall objectives in creating superior customer service and ensuring reliable quality of service to all customers
  • Ensured adherence to standard policies and procedures
  • Handled the day to day customer contact with Online support, email, instant messages, social media to respond to customers needs.
  • Supervised daily, weekly, monthly activities of all customer service representatives.
  • Keep abreast of new company products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Front Desk Receptionist/Administrative Assist

Tekelec inc
New York, NY
09.2003 - 01.2008
  • Meet and greet all visitors.
  • Supply information to the general public and clients, Monitor visitor access and maintain security awareness.
  • Provide general administrative and clerical support to different departments, payroll, and human resources.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Front Desk Agent/Administrative Assistant

Holiday Inn Midtown-57th Street
New York, NY
06.2001 - 09.2003
  • Greeting and checking in guest inclusive of Priority Club members.
  • Administrative assistant to the front office manager
  • Answering all customers' related questions and calls
  • Responsible for handling cash, charge cards, and checks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Education

Some College (No Degree) - Political Science, Public Policy

Herbert H. Lehman College
The Bronx, NY
01.2014 - 01.2016

Some College (No Degree) - Business Computing/ Business Administration

The Technical Institute
Brooklyn, NY
01.2013 - 01.2014

Skills

Knowledgeable in Sales Force

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Timeline

Account Manager/Customer Service Agent

Kafene Inc.
03.2020 - 06.2021

Concierge Agent

Red Apple Inc
07.2015 - 03.2020

Some College (No Degree) - Political Science, Public Policy

Herbert H. Lehman College
01.2014 - 01.2016

Some College (No Degree) - Business Computing/ Business Administration

The Technical Institute
01.2013 - 01.2014

Customer Service Team leader/Supervisor

Care Coordination Solutions
03.2008 - 06.2015

Front Desk Receptionist/Administrative Assist

Tekelec inc
09.2003 - 01.2008

Front Desk Agent/Administrative Assistant

Holiday Inn Midtown-57th Street
06.2001 - 09.2003
EMILIO WYNNS JRAccount Manager/Customer Service