Emilio R. Gonzalez
Pensacola,FL
Summary
Reliable retail specialist excelling in team and project management. Knowledgeable in customer service and inventory management. Highly experienced in team settings and supervisory positions. Can be a highly valued and relied upon asset to the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Naval Hospital Pensacola
06.2023 - 06.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Member Service Representative
Navy Federal Credit Union
09.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Retail Service Specialist
United States Navy, Naval Hospital Pensacola
07.2019 - 07.2022
- Efficiently led and supervised four civilian federal employees as linen department manager contributing to processing, collection, and distribution of linen for 11 departments and three branch clinics. In addition, to presiding over MEPRS reports resulting in 100% accountability of over 100,000 pounds of linen.
- Reliant manager of Naval Hospital Pensacola Biohazard and Environmental Waste program. Safely handled and processed over 18,000 pounds of sharps and regulated medical waste ensuring adherence to environmental protection standards.
- Revamped Operations Management departments training program resulting in 100% compliance of 40 sailors and civilians within Naval Hospital Pensacola training requirements.
- Performed as assistant transportation clerk assisted with maintenance and upkeep of 50 government vehicles.
- Integral and valuable asset to Navy auxiliary security force standing over 400 hours of vigilant armed watches
Grocery Store Cashier
Publix Supermarkets Store
06.2021 - 10.2021
- Assisted with opening and closing operations of Publix Liquor store.
- Pleasantly greeted customers and provided prompt and courteous service.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Recommended products to customers to drive sales.
- Completed regular cycle counts and inventory audits.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Retail Service Specialist
United States Navy, USS Dwight D. Eisenhower
07.2014 - 07.2019
- Effectively led crew of 45 employees in daily operation of sales and services.
- Managed overall finances for store’s accounting inventory valued at over $2,000,000.
- Generated over $200,000k in profits which were used to refurbish ship service facilities as well as contribute $100,000 to ships Morale, Welfare, and Recreation Fund.
- Tracked stock availability to order supplies for timely stock replenishment.
- Tracked sales and service activities and prepared daily reports for management review and analysis.
- Ensured ships store services remained fully operational during extended four-year renovation period.
- Maintained 25 bulk laundry machines and their mechanical discrepancies, reducing down time and increasing efficiency by 90%
- As Bulk laundry supervisor successfully led and trained crew of 15 junior sailors in processing of 90k pounds of crew laundry with zero laundry claims made.
- Successfully cleared over 300 maintenance hits throughout 36 divisional spaces as division Damage Control Petty Officer, ensuring material condition of these spaces exceeded standards.
Streets Technician
Public Works Department
06.2011 - 06.2014
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on equipment to ensure safe operation.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Assist with emergency preparedness and response.
Parks and Recreation Worker
Parks And Recreation Department
06.2009 - 10.2010
- Performed routine maintenance and repair on park facilities.
- Performed grounds maintenance on park grounds such as baseball and soccer fields.
- Assist with conducting and maintaining beautification projects of city grounds.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
Bachelor of Science - Cyber Security
Saint Leo University
Saint Leo, FL12.2024
No Degree - Police Science
Broward College
Fort Lauderdale, FL08.2013
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2011
Skills
- Customer Service and Assistance
- Financial Recordkeeping
- Inventory Control Processes
- Superior Work Ethic
- Operational Efficiency
- Training Junior Team Members
- Adaptable and Flexible
- Customer Inquiries
- Strong Communication and Interpersonal Skills
- Delegation and Supervision
- Engaging with Diverse Customers
- Scheduling and Time-Tracking
Certification
- Barber (Oct 2018)
- Fire fighting training (Jun 2018)
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Naval Hospital Pensacola
06.2023 - 06.2024
Member Service Representative
Navy Federal Credit Union
09.2022 - 02.2023
Grocery Store Cashier
Publix Supermarkets Store
06.2021 - 10.2021
Retail Service Specialist
United States Navy, Naval Hospital Pensacola
07.2019 - 07.2022
Retail Service Specialist
United States Navy, USS Dwight D. Eisenhower
07.2014 - 07.2019
Streets Technician
Public Works Department
06.2011 - 06.2014
Parks and Recreation Worker
Parks And Recreation Department
06.2009 - 10.2010
Bachelor of Science - Cyber Security
Saint Leo University
No Degree - Police Science
Broward College
High School Diploma -
Coral Glades High School
Similar Profiles
James LongJames Long
Pharmacy Technician at Naval Hospital PensacolaPharmacy Technician at Naval Hospital Pensacola
ANTHONY HERMANANTHONY HERMAN
Medical Records Technician at Naval Hospital PensacolaMedical Records Technician at Naval Hospital Pensacola
Collinger DaughtryCollinger Daughtry
Clinical Mental Health Counseling Intern at Naval Hospital PensacolaClinical Mental Health Counseling Intern at Naval Hospital Pensacola
Lynn BrannanLynn Brannan
Billing Specialist at HCA Florida West Cardoiology SpecialtiesBilling Specialist at HCA Florida West Cardoiology Specialties
Daniel LaurentDaniel Laurent
Quality Engineer at Strand CoreQuality Engineer at Strand Core