Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emilis Trigueros

Brooklyn,NY

Summary

Seeking a full-time position that will allow me to utilize my hospitality and professional knowledge and skills, to provide high quality, comprehensive, compassionate care to our community members.

Overview

26
26
years of professional experience

Work History

Barista

Brownstone Café, NYP Brooklyn Hospital
06.2022 - Current
  • Create a memorable and lasting impression on the patient/customer experience through exceptional customer service.
  • Adhere to all food safety regulations and quality controls.
  • Train incoming Baristas following NYP core values with an enthusiastic cooperation focused on accountability, mutual support, common goals, while adhering to the department's policies and procedures.
  • Work as part of a fun, high-energy team.
  • Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
  • Build sales by implementing correct utilization of Micros Computer Program, and precise payment handling.
  • Apply and create brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality and increase sales.
  • Clean and restock work and dining areas.




Private Events Assistant Manager/Bartender/Server

Chela Restaurant And Bar
08.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Communicate effectively with clients, staff, and third party vendors.
  • Adhere and facilitate the needs of the food and health industry safety regulation and standards.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Cocktail Server, Server, Bartender

The Garden City Hotel
09.2016 - 07.2019
  • Provide a fine dinning experience and exceptional customer service.
  • Train new personnel.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.

Lead Bartender & Corporate Trainer

The Capital Grille Restaurant
07.2005 - 07.2016
  • Opened new restaurants, trained new employees in any position related to my area of expertise, including new management staff, collaborated with management to identify company training needs, and implemented the company's core values, policies, and procedures.
  • Scheduled appropriate training sessions.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Oversaw and directed seminars, workshops, individual training sessions, and lectures.
  • Planned and implemented an effective training curriculum.
  • Conducted and coordinated on-the-job training.
  • Provided recommendations for hiring, terminating, advancement, or any other status change of an associates within the unit.
  • Planned and presented new bar menu.
  • Provided exceptional customer service to increase guest loyalty.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Assessed and anticipate customers' needs and preferences and make recommendations.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Director of Student Services & Benefits/Professor

Instituto Universitario De Tecnologia De Maracaibo
03.1999 - 07.2001
  • Spearheaded efforts to implement evidence-based practices in mental health counseling, enhancing overall quality of care provided to students.
  • Collaborated with faculty to create targeted interventions for at-risk students, resulting in increased graduation rates.
  • Led a team of professionals (General Medicine, Odontology, Psychology, Counseling, Social Work, Financial Aid, & Nutrition) in providing exceptional support for diverse student populations.
  • Coordinated campus-wide events and activities designed to promote student engagement, education, and wellbeing.
  • Enhanced student understanding by designing interactive and engaging lectures.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
  • Ensured curriculum alignment with academic standards through regular course review and updates.
  • Increased course relevance by incorporating real-world examples and case studies into lesson plans.
  • Graded tests and assignments and uploaded to school database.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

Department Coordinator of Community Services

Funda Comun
11.1998 - 08.1999
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision-making.
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Improved department efficiency by streamlining processes and implementing new community programs and organizational systems.
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department and other state level government organization.
  • Organized and provided urgent assistance to the population most in need and in maximum social exclusion.
  • Represented and coordinated through Funda Comun, a civil-military program (Project Bolivar 2000) that aimed to activate and guide the recovery and strengthening of Venezuela and address the social needs of the country.
  • Collaborated with military agencies to provide grants and assistance to impoverished communities through diverse activities that offered vaccinations, medical, dental, nutritional, oncological, pre & post natal services.
  • Incorporated public employees and the unemployed into activities serving society and organized communities for productive work.
  • Directed structural projects to develop electrical, gas, sanitation, city planning, and mass education.

Education

Specialist of Education - Business Education

Zulia University
Maracaibo, Zulia State
07.2001

Bachelor of Science - Education And Counseling

Zulia University
Maracaibo, Zulia State, Venezuela
11.1997

Skills

  • Multicultural Competence
  • Fluent in Spanish
  • Microsoft (Word and Power Point)
  • POS Systems
  • Academic advising
  • Career Counseling

References

References furnished upon request

Timeline

Barista

Brownstone Café, NYP Brooklyn Hospital
06.2022 - Current

Private Events Assistant Manager/Bartender/Server

Chela Restaurant And Bar
08.2019 - 03.2020

Cocktail Server, Server, Bartender

The Garden City Hotel
09.2016 - 07.2019

Lead Bartender & Corporate Trainer

The Capital Grille Restaurant
07.2005 - 07.2016

Director of Student Services & Benefits/Professor

Instituto Universitario De Tecnologia De Maracaibo
03.1999 - 07.2001

Department Coordinator of Community Services

Funda Comun
11.1998 - 08.1999

Specialist of Education - Business Education

Zulia University

Bachelor of Science - Education And Counseling

Zulia University

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