Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EMILIZA NAVERO

Gilbert,AZ

Summary

Dynamic Account Executive with proven success at RA Fluid Dynamics Inc, excelling in contract negotiation and client relationship management. Adept at fostering strong customer connections and delivering tailored solutions, resulting in enhanced satisfaction and retention. Recognized for effective communication and a commitment to customer service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Executive

RA Fluid Dynamics Inc
Quezon City, Philippines
02.2017 - 07.2024
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Attended networking events to build relationships with potential customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Facilitated contract negotiations between clients and company stakeholders.
  • Managed client relationships to ensure satisfaction and retention.
  • Developed tailored proposals to meet specific client needs.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Accredited Service Center Coordinator

United Asia Automotive Group Inc. (FOTON)
Subic Bay, Freeport Zone, Philippines
04.2012 - 05.2015
  • Managed customer inquiries, providing timely and accurate information.
  • Developed relationships with customers to enhance service experience.
  • Maintained accurate records of customer interactions and transactions.
  • Generated reports on customer feedback and satisfaction levels.
  • Assisted with inbound and outbound calls, emails, and other inquiries.
  • Analyzed data to identify trends or patterns associated with customer queries or complaints.
  • Created detailed documentation of all customer interactions including notes, follow-up actions.
  • Answered phone calls and responded to questions and concerns.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Provided customer service support to internal and external customers.

Secretary/ Insurance Coordinator

ARL Motor Works
Quezon City, Philippines
06.2011 - 03.2012
  • Handled incoming calls and routed inquiries to appropriate personnel efficiently.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Provided administrative support to the Office Manager and other staff members.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Handled confidential documents with discretion.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Maintained organized records of insurance claims and communications.
  • Scheduled appointments for clients to discuss insurance needs and options.
  • Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
  • Developed relationships with insurance representatives to facilitate effective communication and problem resolution.
  • Ensured timely filing of insurance claims to avoid lapses and penalties.

Account Officer

Orix Auto Leasing Philippines Corporation
F.B. Harrison, Pasay City, Philippines
01.2007 - 11.2009
  • Responded promptly to customer queries related to their accounts.
  • Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
  • Reviewed contracts and agreements for compliance with company policies.
  • Communicated with clients regarding account inquiries and disputes.
  • Respond to client inquiries regarding long-term car rentals, and make appropriate proposals, if necessary.
  • Regular courtesy sales visits and prepares marketing letters to potential clients.
  • Prepare weekly marketing reports regarding calls and visits made during the week.
  • Prepares the credit line folder for prospective clients.
  • Collaborative coordination with the Accounting and Finance Department in preparing the billing summaries, and collecting all accounts handled.
  • Organized filing system for account documents such as invoices, receipts.

Education

Bachelor of Arts - Instructional Arts

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Manila Philippines
05-2006

Skills

  • Contract negotiation
  • Client relationship management
  • Effective communication
  • Customer relationship management
  • Customer relationships
  • Customer service
  • Negotiation skills
  • Managing client relationships
  • Interpersonal skills
  • Written and verbal communication
  • Customer service excellence

Certification

  • ENGLISH PROFICIENCY TRAINING SEMINAR January 9, 16 and 23, 2008
    Conference Room of ORIX Auto Leasing Phils. Corp. Makati City
  • SALES, NEGOTIATION & ACCOUNT MANAGEMENT WORKSHOP
    August 09, 2008
    Sapphire Room, Tiara Oriental Hotel, Makati City
  • SIGNATURE VERIFICATION WORKSHOP
    September 19, 2008 21/ F GT Tower International Ayala Avenue Makati City
  • CUSTOMER SATISFACTION TRAINING 2013
    March 27, 2013
    United Asia Automotive Group Inc Office, Balintawak, Quezon City
  • PROFESSIONAL REGULATION COMMISSION - PROFESSIONAL TEACHER

Languages

TAGALOG
First Language
English
Proficient (C2)
C2

Timeline

Account Executive

RA Fluid Dynamics Inc
02.2017 - 07.2024

Accredited Service Center Coordinator

United Asia Automotive Group Inc. (FOTON)
04.2012 - 05.2015

Secretary/ Insurance Coordinator

ARL Motor Works
06.2011 - 03.2012

Account Officer

Orix Auto Leasing Philippines Corporation
01.2007 - 11.2009

Bachelor of Arts - Instructional Arts

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

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