Emiljan Duka
IT Technician
Durres
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
Work History
IT Technician .Online and on Site Support
TR3BIT
09.2021 - Current
- Maintained office PCs, networks and other peripherals
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured computer ,network and Surveillance systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems .
- Gained strong problem solving skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed all inventory or employer ensuring all devices and hardware are on stock and available for clients.
Education
Bachelor of Science - Information Systems
Aleksander Moisiu University
Durres, Albania 04.2001 -
Professional High School - Information Technology
Beqir Cela Professional High School
Durrës, Albania 04.2001 -
Skills
Data Recovery
System Configuration
MikroTik Certified Network Associate
Network Maintenance and troubleshooting
Seting up Network From ground up (eg Cabling , Rack mounting ,Configuration etc)
Technical Support
Help Desk Support
Experience with CCTV and Network Camera Surveliance
Friendly and Patient
Timeline
IT Technician .Online and on Site Support
TR3BIT
09.2021 - Current
Bachelor of Science - Information Systems
Aleksander Moisiu University
04.2001 -
Professional High School - Information Technology
Beqir Cela Professional High School
04.2001 -