Emiljan Gjoni
Building and Plant Maintenance
North Salem,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Utility Manager
Riverbay Corporation
01.2006 - Current
- Respond to Tenant complaints and issues in their apartments
- Identify all plumbing, electrical, mechanical and structural damage within Building and Plant
- Coordinated with supervisors and area managers and updated all parties with solution based on working history and experience
- Procured supplies as needed from purchasing department and supervisors
- Using OSHA compliant methods, resolved all of tenant complaints within or prior to deadlines timely manner
- Updated ticketing software with job completion notes and materials used.
- Enhanced Tenant satisfaction by addressing and resolving concerns with empathy and efficiency
- Ensured proper maintenance of equipment and infrastructure, prolonging their lifespan while minimizing downtime due to malfunctions or repairs.
- Mentored staff members through ongoing training and development initiatives, leading to increased productivity levels.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Superintendent / Maintenance
Akam Property Management
01.2011 - Current
- Confirmed weekly schedules with Ten employees when Superintendent is unavailable and oversaw staff in absentia
- Coordinated all shareholder complaints and assigned duties to maintenance staff
- Responsible to maintain inventory of finish materials and equipment in absence of Superintendent
- Updated ticketing software with job completion and advised property management on status.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Maintained safety onsite and upheld all OSHA regulations.
- Improved project efficiency by streamlining processes and effectively delegating tasks to team members.
- Evaluated subcontractor performance regularly, providing constructive feedback for continuous improvement in service delivery standards.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Supervised staff by checking work against project expectations.
- Remained aware of project costs and notified project team of anticipated exceptions to estimates.
- Mentored junior colleagues in leadership roles, enabling them to take on more responsibility within the organization successfully over time as they developed professionally under guidance from experienced leaders like myself at each stage of their careers.
Education
Diploma -
Villepoja High School
Shkodra, Albania01.1998
Skills
- Plumbing, Electrical and HVAC Maintenance expertise
- Safety oversight
- Policy Implementation
- Conflict Mediation
- Quality Assurance
- Subcontractor Management
- Work order prioritization
- Excellent customer service
- Routine, Reparative, and preventative maintenance
- Operations optimization
- Time management
- Team Oversight
Languages
Albanian
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Assistant Superintendent / Maintenance
Akam Property Management
01.2011 - Current
Utility Manager
Riverbay Corporation
01.2006 - Current
Diploma -
Villepoja High School
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