Emil John Unabia

• Oversaw store operations, ensuring excellence in sales, customer service, inventory management, and staff supervision.
• Implemented strategies to drive sales growth and consistently achieve revenue targets.
• Developed marketing campaigns that enhanced brand awareness and attracted new customers.
• Analyzed sales data and market trends to optimize product assortment effectively.
• Collaborated with vendors, negotiating favorable pricing terms and maintaining strong supplier relationships.
• Optimized inventory control processes, achieving 90% reduction in excess inventory while minimizing stockouts.
• Executed cost-saving measures, resulting in 95% reduction in operational expenses.
• Ensured compliance with company policies, procedures, and safety regulations consistently.

Rehired by previous employer due to exceptional performance and dedication.

• Delivered outstanding customer service, ensuring a professional banking experience.
• Accurately processed deposits, withdrawals, and loan payments with efficiency.
• Balanced cash drawer post-shift, maintaining transaction precision.
• Assisted with account inquiries, providing detailed balance and transaction information.
• Identified cross-selling opportunities for credit cards, loans, and savings accounts.
• Resolved customer issues promptly to maintain satisfaction.
• Educated customers on online banking, guiding mobile setup.

• Developed and implemented HR policies to ensure compliance with labor laws and regulations.
• Managed full recruitment cycle, including candidate sourcing, interviewing, and job offers.
• Introduced employee onboarding program, reducing new hire turnover by 85%.
• Administered benefits programs encompassing health insurance, retirement plans, and paid time off.
• Conducted performance evaluations to assess employee performance and provide constructive feedback.
• Created and delivered training programs on diversity awareness, sexual harassment prevention, and conflict resolution.
• Maintained accurate employee records in adherence to legal requirements.

Note: Affected with Pandemic Crisis, The company decided to lay off some new hires on that period. And I was one of those who are forced to be terminated.

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and bills/loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Promoted bank products and services to customers based on their financial needs and goals
• Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Collaborated with team members to achieve branch sales targets through cross-selling initiatives

• Advised clients on investment strategies and financial planning options.
• Developed personalized financial plans tailored to client needs and goals.
• Conducted regular portfolio reviews to assess performance and risk management.
• Facilitated client meetings to discuss financial objectives and investment progress.
• Educated clients on insurance products and retirement savings options.
• Built long-term relationships with clients through effective communication and trust.
• Collaborated with team members on compliance and regulatory requirements.

• Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews
• Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulations
• Coordinated new hire onboarding process, including preparing paperwork, conducting orientations, and facilitating training sessions
• Responded to employee inquiries regarding benefits, payroll, and company policies in a timely and professional manner
• Assisted with the administration of performance management programs by tracking goals, conducting evaluations, and providing feedback to employees
• Supported HR department in organizing employee events such as team-building activities or recognition programs
• Managed the employee offboarding process by conducting exit interviews and processing necessary paperwork for terminations or resignations