Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emille Fernando

Trier ,Germany

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and experienced in Healthcare environments. I strive to be hardworking and dedicated to achieving desired case outcomes. I offer excellent problem-solving, conflict resolution and communication abilities.

Overview

5
5
years of professional experience

Work History

Case Manager

Lifespan
Providence , Rhode Island
09.2018 - 07.2021
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.

Retail Sales Associate

Nordstrom
Providence, RI
03.2017 - 05.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Delivery Consultant

Home Depot
Providence , Rhode Island
02.2015 - 04.2016
  • Devised strategies to improve organization efficiency and optimize group management.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

Bachelor of Arts - Sociology

University of Rhode Island
Kingston, RI
12.2017

Skills

  • Verbal and Written Communication
  • Case Needs Assessment
  • Crisis Intervention
  • Conflict Resolution
  • Resource Identification
  • Treatment Planning
  • Case Notes
  • Managing Patient Cases

Languages

German
Professional Working
Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Case Manager

Lifespan
09.2018 - 07.2021

Retail Sales Associate

Nordstrom
03.2017 - 05.2018

Delivery Consultant

Home Depot
02.2015 - 04.2016

Bachelor of Arts - Sociology

University of Rhode Island

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Emille Fernando