Emillee Rivas
Worcester
Summary
Veterinary professional with strong hands-on experience in animal care, laboratory procedures, and client communication. Proven ability to support veterinary teams, adapt to changing needs, and deliver impactful results. Known for reliability, teamwork, and focus on achieving optimal outcomes. Dedicated to ensuring well-being of animals and contributing to positive environment. Offering strong commitment to animal welfare and eagerness to learn and develop.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Veterinary Urgent Care Center
01.2024 - Current
- Ensured the well-being of hospitalized patients through diligent monitoring and reporting of vital signs, behavior changes, or other concerns to veterinarians.
- Maintained accurate patient records, diligently documenting treatment plans and medical histories for future reference.
- Increased patient and client comfort by providing compassionate care and support during emergency situations.
- Assisted veterinarian and technicians with exams and diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Provided customer support to clients, answering calls and questions and addressing any concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Conducted and/or assisted senior staff with vaccines, blood draws and physical assessments.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Streamlined patient triage processes, effectively reducing wait times and improving patient flow in high-pressure situations.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Client Service Coordinator/Veterinary Assistant
Banfield Pet Hospital
01.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Collected payments, processed transactions and updated relevant records.
- Supported clinic efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed fecal and ear examinations through microscope, urinalysis and bloodwork.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Veterinary Assistant/Receptionist
Second Chance Animal Hospital
01.2020 - 01.2021
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed to teamwork and willingness to learn new skills and support colleagues to achieve practice goal objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted veterinarians and technicians during examinations, vaccines, surgeries, and other procedures, ensuring smooth operation of the veterinary clinic.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Monitored vital signs and provided nursing care for animals.
Brand Ambassador
Forever 21
01.2019 - 01.2020
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Promoted positive company image through superior customer service experiences.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Operated the cash register, collected payments and provided accurate change.
Personal Assistant
Carla's Decor & Rentals
01.2018 - 01.2019
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Assist and help the event planner in designing the events and ordering shipments.
- Made sure everything was in check and insuring all clients needs are met.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Accomplished project deadlines by assisting with task completion whenever required.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
Education
Bachelor of Science - Biology - Concentration in Pre-Vet
Worcester State University
Worcester, MA05-2026
Veterinary Assistant Program Certificate - undefined
Quinsigamond Community College
Worcester, MA02.2022
High School Diploma - undefined
Claremont High School
Worcester, MA01.2020
Skills
- Teamwork
- Customer Service
- Client communication
- Leadership Experience
- Organizational Skills
- Time Management
- Multitasking
- POS
- Front Desk operations
- Laboratory procedures
- Animal Care
- Animal Restraining and handling
- Phlebotomy techniques
- Patient flow management
Additional Educational Opportunities
Volunteer-Worcester Animal Rescue League, Worcester, MA, 2020
Animal Care Intern- Southwick's Zoo, Mendon, MA, September 2022-March 2023
Timeline
Veterinary Assistant
Veterinary Urgent Care Center
01.2024 - Current
Client Service Coordinator/Veterinary Assistant
Banfield Pet Hospital
01.2021 - 01.2024
Veterinary Assistant/Receptionist
Second Chance Animal Hospital
01.2020 - 01.2021
Brand Ambassador
Forever 21
01.2019 - 01.2020
Personal Assistant
Carla's Decor & Rentals
01.2018 - 01.2019
Veterinary Assistant Program Certificate - undefined
Quinsigamond Community College
High School Diploma - undefined
Claremont High School
Bachelor of Science - Biology - Concentration in Pre-Vet
Worcester State University