Emily Miller-Bowen
Centerton,AR
Summary
Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of medical industry. Talented leader, rapid and dedicated learner, effective communicator and conflict manager with good multitasking and organizational skills. Proficient in Microsoft Office Suite and problem solving.
Overview
5
5
years of professional experience
Work History
Administrative Office Manager
Valiant Home Additions
11.2022 - Current
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created new employee handbook and various policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Manager in Training
Sonic Drive In
05.2020 - 09.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Championed company culture initiatives to promote employee engagement, retention, and overall happiness within the workplace environment.
- Played an integral role in conflict resolution processes, addressing interpersonal issues among team members promptly and fairly to maintain a harmonious work environment conducive to optimal productivity levels.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Assisted with onboarding of new employees by providing training and development resources.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
Direct Support Professional Caregiver
Friendship Community Care
08.2018 - 04.2020
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs and tracked behaviors to keep healthcare supervisor well-informed.
Education
Bachelor of Science - Cellular And Molecular Biology
University of The Ozarks
Clarksville, AR05.2019
Skills
- Scheduling and Calendar Management
- Document Management
- Policy and Procedure Modification
- Payroll Processing
- Attention to Detail and Problem Solving
- Software Proficiency
- Scheduling Management
- Inventory Control
Hobbies
- Hiking
- Nail Art
- Disney Karaoke
- Reading
Timeline
Administrative Office Manager
Valiant Home Additions
11.2022 - Current
Manager in Training
Sonic Drive In
05.2020 - 09.2023
Direct Support Professional Caregiver
Friendship Community Care
08.2018 - 04.2020
Bachelor of Science - Cellular And Molecular Biology
University of The Ozarks
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