Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Emillie Bennett

Summary

A multi-faceted professional with proven adaptability and varied experience. Offers excellent customer service and problem-solving for optimal business and client outcomes. Quickly adaptable to new software applications and implementing updated productivity processes. Compassionate and open-minded, and welcomes direction and constructive feedback regarding performance and ongoing goals. Successful collaborative and self-directed project completion, and highly comfortable working within a team structure.

Overview

9
9
years of professional experience

Work History

Owner

Emma B. Cakes
09.2018 - 07.2023
  • Researched, developed and perfected a wide range of recipes and skills to consistently offer a high level of culinary excellence and beautiful, bespoke design.
  • Researched, mastered, and implemented new skills to attract a varied clientele and broaden customer base.
  • Developed and maintained strong relationships with clients by participating in community events resulting in repeat business and referrals.
  • Leveraged CRM software and a database of important client details to promote repeat business by marketing for general holiday orders, and client-specific dates such as birthdays and anniversaries.
  • Managed financial aspects of the business, including client accounts, budgeting, and financial reporting.
  • Maintained a social media presence across platforms to increase brand recognition and customer loyalty, and for increased marketing and promotion.
  • Evaluated suppliers to maintain cost controls and improve operations.

Listing Manager

The Dawn Burt Team, Keller Williams Emerald Coast
04.2016 - 09.2017
  • Managed all steps of creating and maintaining residential real estate listings, and coordinated with other departments for a streamlined hand-off.
  • Managed contracts and documentation, ensuring timely completion of necessary paperwork for successful transactions.
  • Enhanced client satisfaction by providing regular email and phone updates and addressing inquiries promptly. Maintained open lines of communication between all parties involved in transactions, fostering trust and transparency throughout the process
  • Boosted property listings visibility by implementing strategic online marketing campaigns, and increased lead generation by developing targeted marketing materials for print and digital platforms.
  • Streamlined listing processes for efficiency, updating and maintaining accurate property records for an average of 30 listings using in-house and MLS databases.
  • Coordinated with photographers and staging professionals to showcase properties effectively, attracting potential buyers.
  • Assisted clients in preparing their homes for sale, offering expert guidance on decluttering and staging.
  • Collaborated with agents to schedule showings, ensuring seamless communication and a positive experience for all parties involved.
  • Compiled maintenance and repair requests and reached out to local contractors for bid proposals.

Receptionist

Alberta Crown Prosecution Service
07.2014 - 12.2015
  • Maintained a high level of professionalism, strict confidentiality, and security while working within the policies and code of ethics of the Solicitor General and Alberta Justice.
  • Positively represented the Specialized Prosecutions office to all visitors and callers: screening and directing calls, faxes, mail, and emails; monitoring all visitor access and issuing badges as needed; logging all ingoing and outgoing legal documents such as disclosures and court records.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported general operation by inputting and maintaining data to federal and provincial software systems such as the Justice Online Information Network (JOIN), Prosecutor Information System Manager (PRISM), RITS, Police Information Management System (PIMS), and navigated the network directory of case files on government servers.
  • Maintained accurate records by logging and vetting police disclosures; preparing Crown disclosure, and keeping accurate records of disclosure package status throughout.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Coordinated and implemented a large archiving project of closed cases for short and long-term storage by adhering to federal standards.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.

Education

Bachelor of Arts - Criminal Justice

Mount Royal University
Calgary, Alberta, CAN
05.2014

Skills

  • Customer service excellence
  • Event and vendor coordination and event management
  • Sales and online marketing
  • Verbal and written communication and conflict resolution
  • Process Improvement
  • Attention to Detail
  • High ethical and confidentiality standards

Timeline

Owner

Emma B. Cakes
09.2018 - 07.2023

Listing Manager

The Dawn Burt Team, Keller Williams Emerald Coast
04.2016 - 09.2017

Receptionist

Alberta Crown Prosecution Service
07.2014 - 12.2015

Bachelor of Arts - Criminal Justice

Mount Royal University

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Emillie Bennett