Emillie Johnson
Indianapolis
Summary
Ambitious leader with articulate communication skills and drive for achievement, excelling in creating dynamic and engaging retail sales environments. Known for fostering customer relationships and ensuring efficient store operations through proactive problem-solving and optimistic approach.
Overview
9
9
years of professional experience
Work History
Lead Supervisor
Coach
05.2025 - Current
- Supervised daily operations to ensure optimal team performance and adherence to company standards.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Collaborated with management on visual merchandising strategies to elevate brand presentation.
Retail Sales Keyholder
Kiehl's
10.2023 - 03.2025
- Participated actively in training sessions for new hires regarding store policies and procedures.
- Coached team members on product knowledge and provided guidance when needed.
- Communicated effectively with other departments regarding any issues that may arise.
- Provided leadership for the sales team by motivating staff members to achieve goals.
- Performed cashier duties including handling transactions, issuing receipts, refunds and discounts.
- Initiated promotional activities such as special offers, advertising campaigns or contests.
- Assisted management in supervising employees on the floor during peak hours.
- Since 1851 at Indianapolis
Operations Leader
Williams-Sonoma, Inc.
06.2023 - 10.2023
- Developed policies and procedures related to operations management.
- Assessed employee performance through periodic reviews and provided constructive feedback.
- Maintained accurate records of day-to-day operations activities for audit purposes.
- Managed the recruitment process for new staff members by conducting interviews and selecting qualified candidates.
- Conducted regular meetings with team members to discuss performance, progress, and challenges.
- Participated actively in project planning meetings to develop strategies for successful completion of projects.
- At Indianapolis
Sephora
09.2022 - 05.2023
- Promote new merchandise and promotions via social media to enhance brand visibility.
- Analyzed performance metrics using Excel, enhancing decision-making and operational efficiency.
- Coordinated cross-team efforts to improve inventory management and customer service.
- Optimized inventory processes, enhancing supply chain efficiency and reducing overhead through data-driven decision making.
- Provided leadership and direction to operations team members, ensuring smooth daily operations.
- Maintained operational records, reported on key metrics, identified areas of opportunity, and developed strategies to improve them.
- Kohl's at Westfield
Benefit Counter Manager
Ulta Beauty
12.2016 - 10.2021
- Resolved customer complaints in a professional manner while upholding the integrity of the brand.
- Organized promotional events such as product demonstrations and special offers to attract customers.
- Assisted with visual merchandising initiatives that aligned with corporate branding guidelines.
- Analyzed daily sales figures and used data-driven insights to identify trends in consumer behavior.
- Enhanced client trust with transparent updates, fostering strong relationships.
- Implemented strategic communication plans, boosting client satisfaction and referrals.
- Managed team of beauty consultants, cultivating a collaborative environment that boosted sales performance and client retention.
- At Indianapolis
Education
Cybersecurity Certification - undefined
Google
Online03.2025
Cosmetology License - undefined
Regency School of Hair Design
Avon09.2016
Diploma - undefined
Herron High School
Indianapolis05.2014
Skills
- Inventory Management
- Sales Strategy
- Visual Merchandising
- Customer Engagement
- Conflict Resolution
- Team Leadership
Courses
- Cybersecurity
- Dec 2024 - 2025
Timeline
Lead Supervisor
Coach
05.2025 - Current
Retail Sales Keyholder
Kiehl's
10.2023 - 03.2025
Operations Leader
Williams-Sonoma, Inc.
06.2023 - 10.2023
Sephora
09.2022 - 05.2023
Benefit Counter Manager
Ulta Beauty
12.2016 - 10.2021
Cybersecurity Certification - undefined
Google
Cosmetology License - undefined
Regency School of Hair Design
Diploma - undefined
Herron High School