Summary
Overview
Work History
Education
Skills
Timeline
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Emillio Duvall

Henderson,CO

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5 years of experience working in busy work environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Package Handler

FedEx
11.2023 - 12.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Flex Associate

Hertz Car Rental
06.2021 - 10.2023
  • Collaborated with team members to efficiently complete tasks and meet daily goals, resulting in increased productivity.
  • Enhanced customer satisfaction by providing efficient and accurate information on products and services.
  • Enhanced customer satisfaction by efficiently processing rental returns and answering inquiries.
  • Streamlined vehicle inspection process for improved accuracy and faster turnaround time.
  • Verified car information and VIN number for security and car control.
  • Greeted and provided customers with undivided attention while assisting at exit booth to promote positive customer experience.

Delivery Driver

Amazon
11.2020 - 06.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

High School Diploma -

Chinle High School
Chinle, AZ
05.2017

Skills

  • Forklift Operation
  • Freight Handling
  • Truck Loading
  • Shipping Documentation
  • Customer Service Excellence
  • Time Management
  • Upselling Strategies
  • Attention to Detail
  • Multitasking capabilities
  • Customer service orientation
  • Patience and empathy
  • Sales Expertise

Timeline

Package Handler

FedEx
11.2023 - 12.2023

Flex Associate

Hertz Car Rental
06.2021 - 10.2023

Delivery Driver

Amazon
11.2020 - 06.2021

High School Diploma -

Chinle High School

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Emillio Duvall