Emillio Duvall
Henderson,CO
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador
Interstate Parking
04.2024 - 07.2024
- Answered general questions about parking fees, facilities, and directions.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot usage orderly by enforcing parking regulations.
Unarmed Security Guard
Allied Universal Security Services
12.2023 - 04.2024
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
Package Handler
FedEx
11.2023 - 12.2023
- Worked as a seasonal part-time associate to meet company needs and flexibility to meet job tasks at hand.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Provided successful working within tight deadlines and fast paced environment,
- Used hand-held scanners and physical logs to accurately track item movements.
Flex Associate
Hertz Car Rental
06.2021 - 10.2023
- Streamlined vehicle inspection process for improved accuracy and faster turnaround time.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help whenever needed.
Delivery Driver
Amazon
11.2020 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Chinle High School
Chinle, AZ05.2017
Skills
- Product Sealing
- Customer Experience
- Package Preparation
- Critical Thinking
- Self-defense tactics
- Public safety protocols
- Delivery Verification
- Truck Loading and Unloading
- Problem-Solving
- Planning and Coordination
- Self-Motivated
- Facility Security
Certification
- First Aid/CPR Certified
- Licensed Security Guard
Timeline
Ambassador
Interstate Parking
04.2024 - 07.2024
Unarmed Security Guard
Allied Universal Security Services
12.2023 - 04.2024
Package Handler
FedEx
11.2023 - 12.2023
Flex Associate
Hertz Car Rental
06.2021 - 10.2023
Delivery Driver
Amazon
11.2020 - 06.2021
High School Diploma -
Chinle High School
- First Aid/CPR Certified
- Licensed Security Guard
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