Emilly Abene
Dublin
Summary
Experienced with handling customer interactions and resolving issues promptly.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences. Bilingual in English and Portuguese.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Casa Orozco
- Maintained warm and professional manner interacting with guests by phone and in person.
- Sat over 100 diners per night in three separate seatings while upholding restaurant’s high service standards.
- Efficiently handled restaurant POS software.
- Greeted and escorted all guests to their designated tables.
- Reconciled cash tills at end of each shift.
- Managed reservations and waitlists efficiently to optimize seating capacity.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Beauty Advisor
Sephora Stoneridge
2022 - 12.2023
- Shared expert product knowledge and demonstrated custom-fit solutions.
- Promoted new products with events to boost sales and prospective customers.
- Designed and set up advertising signs and displays of merchandise on shelves and counters to attract customers and promote sales.
- Operated a cash register and accurately processed payments, returns, and exchanges.
- Demonstrated product knowledge to educate clients on skincare and makeup applications.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
Restaurant Hostess
Mr. Mojito JF Bar & Grill
03.2022 - 05.2022
- Engaged with guests to maximize satisfaction with food and service.
- Answered phone calls to take reservations and address guest questions and concerns.
- Remedied guest complaints and escalated serious issues to the restaurant manager for prompt resolution.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Helped team members, maintaining positive working relationships.
- Collaborated with kitchen and wait staff to ensure smooth service flow.
- Provided menu information and answered guest inquiries with accuracy.
Education
Student -
De Anza College
CA01.2024
High School Diploma -
Leland High School
San Jose, CA06.2022
Skills
- Customer relations and satisfaction
- Task prioritization
- Facilitating guest turnovers
- Rapid problem-solving
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- ServSafe
Languages
Bilingual: Fluent in English and Portuguese.
Timeline
Restaurant Hostess
Mr. Mojito JF Bar & Grill
03.2022 - 05.2022
Restaurant Hostess
Casa Orozco
Beauty Advisor
Sephora Stoneridge
2022 - 12.2023
Student -
De Anza College
High School Diploma -
Leland High School