Emilly Gomes
Billerica,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Market Basket
MR. Frost
Billerica
10.2021 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Altitude Trampoline Park
Riz.
, MA
02.2023 - 08.2024
- Performed minor repairs on equipment when necessary.
- Resolved customer complaints promptly and professionally.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Collaborated with other team members in developing innovative ideas for improving overall guest experience at the facility's Trampline Area.
- Responded quickly to emergency situations according to established protocols.
- Ensured safety of all trampoline users by enforcing rules and regulations.
- Conducted maintenance on trampolines, including checking springs and mat tension.
- Organized events for groups using the facility's trampoline area.
- Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
- Greeted guests and welcomed them to the birthday party.
- Set up decorations, balloons, and other materials for the celebration.
- Ensured a safe environment by monitoring children's behavior.
- Facilitated efficient clean-up of event space before departure.
- Provided food, beverages, and cake for all attendees.
- Maintained a friendly and professional attitude throughout the duration of the event.
- Collected payments from customers for any additional services requested.
- Managed check-in process for parents or guardians of young guests.
- Kept track of supplies used during the course of the day to replenish stock if needed later on.
- Greeted guests to promote positive, memorable experiences.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Facilitated and supervised birthday party games, prizes, gifts, and cake.
Cutco
ryan trembler
North Andover, MA
07.2024 - 07.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA05-2024
Associate Degree in Psychology - Psychology
Middlesex Community College - Bedford
Lowell, MASkills
- Customer Relations
- Supervision and leadership
- Cultural Awareness
- First Aid/CPR
- Dependable and Responsible
- Task Prioritization
- Research
- Problem Resolution
- Leadership
- Training & Development
- Organization and Time Management
Timeline
Cutco
ryan trembler
07.2024 - 07.2024
Altitude Trampoline Park
Riz.
02.2023 - 08.2024
Market Basket
MR. Frost
10.2021 - Current
High School Diploma -
Billerica Memorial High School
Associate Degree in Psychology - Psychology
Middlesex Community College - Bedford