Emilly Ibarra
Alpharetta,GA
Summary
Adept at medical office administration and patient relations, I enhanced operational efficiency and patient satisfaction. Leveraging skills in HIPAA guidelines and front desk operations, I significantly improved patient data accuracy and streamlined administrative processes, contributing to a more organized and welcoming environment.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Pediatric Physicians
08.2023 - Current
- Appointment Management: Schedule, reschedule, and confirm patient
appointments using athenaOne, optimizing provider schedules and
patient flow. - Patient Check-In/Check-Out: Manage patient check-in and check-out
processes, including verifying insurance details, collecting payments,
and updating patient information in athenaOne. - Medical Records Management: Maintain and update electronic health
records (EHR) through athenaOne, ensuring accurate and confidential
handling of patient information. - Insurance and Billing: Verify insurance coverage and benefits, process
billing information, and address patient inquiries regarding charges and
claims using athenaOne. - Immunization Records: Utilize the Georgia Registry of Immunization
Transactions and Services (GRITS) to access, update, and verify patient
immunization records, ensuring accurate documentation and
compliance with state immunization requirements. - Patient Communication: Handle incoming calls, address patient
inquiries, and relay information between patients and healthcare
providers with professionalism. - Data Entry: Accurately enter and update patient and appointment data
in athenaOne, and manage immunization data in GRITS to maintain
up-to-date records.
Medical Receptionist
Body Pros Physical Therapy
04.2022 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
Server
Taco Mac
04.2021 - 06.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Buffalo Wild Wings
05.2020 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA05-2025
High School Diploma -
Centennial High School
Roswell, GA05-2020
Skills
- Software Expertise: AthenaOne, GRITS, Microsoft, Excel, Quickbooks
- Customer Service: Strong communication skills, with the ability to
provide excellent service and support to patients and healthcare staff - Organizational Skills: Excellent ability to manage multiple tasks
efficiently, prioritize responsibilities, and maintain an orderly work
environment
- Attention to Detail: High level of accuracy in data entry and record
management, ensuring compliance with healthcare regulations and
immunization requirements - Problem-Solving: Capable of resolving scheduling conflicts, billing
issues, and patient inquiries effectively and with a solutions-oriented
approach - Confidentiality: Commitment to maintaining patient confidentiality and
adhering to HIPAA regulations
Languages
Spanish
Native or Bilingual
Software
Microsoft
Quickbooks
Excel
AthenaOne
GRITS
Timeline
Medical Receptionist
Pediatric Physicians
08.2023 - Current
Medical Receptionist
Body Pros Physical Therapy
04.2022 - 08.2023
Server
Taco Mac
04.2021 - 06.2022
Server
Buffalo Wild Wings
05.2020 - 05.2022
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
High School Diploma -
Centennial High School
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