Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Emilly Melchor

Highland Park,IL

Summary

Highly motivated and driven professional with a passion for embracing new challenges. Demonstrates a strong work ethic, exceptional adaptability, and superior interpersonal skills. Proficient in working independently and rapidly acquiring new competencies. Expert in customer service, adept at multitasking. Committed to delivering a positive and memorable experience for every customer.

Overview

6
6
years of professional experience

Work History

Food and Beverage Supervisor

Northmoor Country Club
Highland Park, IL
02.2023 - Current
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Reviewed weekly sales reports to identify trends in sales volume for menu items.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Explained goals and expectations required of trainees.

Receptionist/Server

Northshore Sports Center
Northbrook, IL
10.2022 - 01.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.

Server Supervisor

Northmoor Country Club
Highland Park, Illinois
05.2020 - 09.2022
  • Coordinated with staff members to ensure smooth operations during peak hours.
  • Monitored dining room activities to ensure customer satisfaction.
  • Trained new servers on proper food handling techniques.
  • Assisted in resolving customer complaints promptly and professionally.
  • Provided guidance and direction to employees throughout their shift.
  • Conducted performance reviews for servers and provided feedback as needed.
  • Developed strategies to increase sales, reduce costs, and improve efficiency.
  • Scheduled server shifts based on projected business levels.

Server

Sedgebrook On Lincolnshire
Lincolnshire, IL
05.2018 - 05.2020
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.

Sales Associate

Marshalls
Northbrook, IL
06.2018 - 12.2018
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

Associate of Arts - Marketing

College of Lake County
Grayslake, IL
12-2024

Skills

  • Banquet operations
  • Beverage knowledge
  • Bar Management
  • Ordering Supplies
  • Staff Leadership
  • Staff Supervision
  • Customer Service
  • Recruitment
  • Goal Setting
  • Team Collaboration
  • Service Training
  • Food safety understanding
  • Professional Demeanor
  • Attention to Detail
  • High-volume dining
  • Team building
  • Reliability
  • Food and Beverage Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Food and Beverage Supervisor

Northmoor Country Club
02.2023 - Current

Receptionist/Server

Northshore Sports Center
10.2022 - 01.2023

Server Supervisor

Northmoor Country Club
05.2020 - 09.2022

Sales Associate

Marshalls
06.2018 - 12.2018

Server

Sedgebrook On Lincolnshire
05.2018 - 05.2020

Associate of Arts - Marketing

College of Lake County

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Emilly Melchor