EMILLY TUAPANTA

As a milk technician, my responsibilities were the preparation, labeling, storage, and delivery of human milk and infant formula. In accordance with physical orders, safety standards, and hospital policies. This position supports optimal infant nutrition and helps ensure compliance with infection control procedures.

• Accurately receive, label, and store human milk and formula products.
• Prepare and compound infant feedings (including human milk fortification and formula preparation) per individualized nutrition orders.
• Maintain thorough documentation for milk, formula preparation, inventory, and expiration dates.
• Adhere to strict hygiene, sanitation, and infection control guidelines during preparation.
• Operate and maintain equipment such as pasteurizers, refrigerators, and freezers.
• Monitor inventory levels, and notify supervisors of supply needs.
• Collaborate with nurses, dietitians, and other healthcare professionals to ensure the timely delivery of feedings.
• Participate in quality assurances and safety audits.
• Maintain confidentiality and comply with hospital and HIPAA guidelines

As a patient access associate, I was responsible for greeting patients, registering them for medical services, verifying insurances, and ensuring accurate and timely data entry. I served as a key part of the front-line team in providing a smooth and supportive patient experience.

• Greet patients and visitors in a professional and compassionate manner
• Register patients for hospital services (Inpatient, outpatient, ER, etc.)
• Verifying insurance eligibility and obtain pre-authorizations if needed
• Collect co-pays, deductibles, and other patient financial responsibility amounts
• Ensure accurate data entry and update of patient demographics in the system
• Explain hospital policies and forms; obtain required signatures
• Coordinate with clinical and financial departments to resolve issues
• Maintain patient confidentiality and comply with HIPAA regulations
• Respond to inquiries in person or over the phone

As a Leasing Agent I was the first point of contact for prospective residents. I was responsible for leasing apartments, providing excellent customer service, and supporting property management in daily operations.

• Greet and Assist prospective tenants with apartment tours
• Explain leasing terms, rent prices, amenities, and community policies
• Process rental applications and conduct background checks
• Prepare and execute leasing agreements
• Follow up with prospects via phone, email or text
• Assist with marketing efforts, including posting ads and hosting open houses
• Maintain knowledge of property availability and local market trends
• Address current tenant inquiries and concerns professionally
• Ensure model units and common areas are clean and presentable
• Assist with current tenants home repairs, upkeep's and extermination routines

As a BDC agent, I played a key role in generating and nurturing leads for the sales and service department. I handled inbound and outbound communications with customers, scheduled appointments, and helped drive traffic to the dealership.

• Responded promptly to online, phone, and email inquiries for customers.
• Set and confirmed appointments for sales and service teams.
• Maintain accurate records in the CRM system.
• Provide information about vehicle availability, pricing, promotions, and services.
• Follow up with customers after visits to ensure satisfaction.
• Meet and exceed calls, appointments, and conversation goals.
• Collaborate with the sales and service team to ensure a smooth customer experience.

As a sales associate at Forever 21, I was responsible for maintaining an excellent customer service ethic, maintaining store presentation, and supporting the team in driving sales.

• Great customer service with assisting with their fashion/shopping needs.
• Maintain knowledge of current sales, promotions, and product trends/releases.
• Assist in merchandising, restocking, and maintaining cleanliness in the store.
• Operate the cash register and handle customer transactions accurately.
• Ensure that fitting rooms are clean, and that merchandise is returned properly.
• Working with the team to achieve store goals and KPIs
• Follow all company policies and loss prevention standards