Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerimiah Boyer

Corlandt,NY

Summary

To obtain a position in Customer services Committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

AutoZone
09.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer service

Home Depot
12.2022 - 09.2023
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Collaborated with cross-functional teams for smooth running of customer service operations.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Sales Associate

ShopRite
12.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Package Handler/Operations Supervisor

FedEx
07.2021 - 07.2022
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Handled day-to-day shipping and receiving overseeing numerous packages per day.

Doorman/Security Guard

PBS
02.2021 - 07.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Education

High School Diploma -

Walter Panas High School
Cortland, NY
06.2020

Program: Law Enforcement -

The Tech Center
Yorktown, Yorktown Heights, NY
06.2020

Skills

  • Team Skills
  • Good Communication skills
  • Excel, Microsoft Word, PowerPoint
  • Hardworking
  • Willing to learn something new everyday
  • Cash Drawer Management
  • Guest Inquiries
  • Issue Resolution
  • Time Management Skills
  • Sales Expertise
  • Customer Service Excellence

Certification

  • OSHA certified 2021

Timeline

Cashier

AutoZone
09.2023 - Current

Sales Associate

ShopRite
12.2022 - 04.2023

Customer service

Home Depot
12.2022 - 09.2023

Package Handler/Operations Supervisor

FedEx
07.2021 - 07.2022

Doorman/Security Guard

PBS
02.2021 - 07.2021

High School Diploma -

Walter Panas High School

Program: Law Enforcement -

The Tech Center

Similar Profiles

CREATE PROFILE
Jerimiah Boyer