Emil Revilla
Customer/Client Support
Skokie,IL
Summary
Seasoned professional with 10+ year experience in Content Strategy, Product and Data Analysis and Customer Support to develop and improve efficient publishing processes and content creation, ensuring published content meets unified standards across multiple channels. Recognized for effectively identifying gaps and opportunities in content and processes, analyzing data to make recommendations that help in bridging gaps and seizing opportunities.
• Deep knowledge and expertise in business process, market intelligence, strategy, research, and data analytics
• Skilled in effectively optimizing strategies, operations, and processes to achieve optimum results while providing world-class customer service; saving money, time, and labor; and generating revenue
• Superb analytical-thinking, decision-making, management, and organizational skills, renowned for the ability to address problems and promptly lead the process of finding solutions
• Team leader/player capable of managing in fast-paced environments to meet tight deadlines
• Strong verbal/written communication, negotiation, and reporting skills: deft at building effective long-term business relationships with leadership, business users, and clients
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Steiner Industries
Chicago, IL
Jan.2022 - Dec.2022
- Answered inquiries from end-users, distributors, and manufacturer representatives
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Investigating customer problems and/or complaints to successful resolution
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained relationships with both internal and external customers with exceptional service
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
PRODUCT CONTENT ANALYST
Dakota Systems
Chicago, IL
Jun.2019 - Dec.2019
- Boosted sales and marketing in addition to content creation by analyzing content strategy and data
- Assisted in developing effective proposals and projects, managing teams, and interacting with client project personnel and subject matter experts
- Researched technical products to assist in developing selling strategies
- Defined product categories to produce product hierarchies; assigned products to categories in product hierarchies; and defined product attributes that help online shoppers make buying decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
LEAD DATA ANALYST
Codifyd
Chicago, IL
May.2013 - Feb.2019
- Increased searchability and indexability within online sites for products from
- Fortune 500 companies by creating and optimizing effective taxonomy and schema models
- Directed offshore global data analytics team, supporting data enrichment and SKU build of millions of products and leading creation of internal group within Codifyd
- Proposed optimizations within specific project requirements by improving internal proprietary system that generates KPI reports and using them to analyze client data
- Escalated sales and developed strong relationships with current and prospective clients by establishing and maintaining new internal processes around vendor relations
- Designated database engineer for leading UK electronics distributor RS
- Components, weekly governing over 950k data points for consistency and accuracy
- Provided analytics and reporting to clients for pre and post checkpoints throughout project timelines to increase efficiencies and gain additional insights by performing basic SQL search algorithms
- Cultivated feedback from clients, vendors, and manufacturers for specific project requirements, analyzed provided feedback, and developed solutions to increase project accuracy and post-go-live feature lists
PROGRAM SUPPORT REPRESENTATIVE
North American Corporation
Glenview, IL
2010 - 2012
- Maintained account portfolios and databases for multi-million dollar accounts such as Purina, Enterprise, and Diversey to ensure integrity and accuracy of customer information
- Created and presented reports to appropriate account manager to avoid lag time and back orders
- Placed orders for internal and external customers via account specific websites and/or AS400 internal system
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
CUSTOMER SERVICE REPRESENTATIVE
Omeda Communications
Chicago, IL
2006 - 2009
- Performed Customer Support and Junior Account Management for magazine subscription call center
- Communicating directly with clients over phone and via email in response to service inquiries, requests for new and existing accounts, and managing subscription database
- Filled out internal forms required for determining subscriber changes, cancellations, refunds and reporting missing product - all while maintaining information for client's records and internal use
- Investigated and directed subscriber complaints of service failure instances to designated departments for further evaluation to ensure problem resolution within timely manner
- Rotated inventory control duties and proactively notifying clients of possible product shortages
- Worked alongside internal resources doing accuracy analysis on company- wide database to ensure consistent level of customer service to clients
Education
Associate of Applied Science - Computer and Information Sciences
Oakton Community College
Des Plaines, IL 1999 - 2022
Skills
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Data Analysis
- Account Management
- Product Research
- Customer Service and Assistance
- Proficiency in Microsoft Office
- Cross-Selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“You miss 100% of the shots you don't take.”
Wayne Gretzky
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Steiner Industries
Jan.2022 - Dec.2022
PRODUCT CONTENT ANALYST
Dakota Systems
Jun.2019 - Dec.2019
LEAD DATA ANALYST
Codifyd
May.2013 - Feb.2019
PROGRAM SUPPORT REPRESENTATIVE
North American Corporation
2010 - 2012
CUSTOMER SERVICE REPRESENTATIVE
Omeda Communications
2006 - 2009
Associate of Applied Science - Computer and Information Sciences
Oakton Community College
1999 - 2022
Similar Profiles
Emil RevillaEmil Revilla
Customer Service Representative at Steiner IndustriesCustomer Service Representative at Steiner Industries
GERALD PRICEGERALD PRICE
Floor Operations /Staff Member at Cone & SteinerFloor Operations /Staff Member at Cone & Steiner
DeAndre MillerDeAndre Miller
Security Officer at Steiner Secure ServiceSecurity Officer at Steiner Secure Service
ABID ALHASHMIABID ALHASHMI
Real Estate Agent at Hudson BurnhamReal Estate Agent at Hudson Burnham
Vanshika ChananaVanshika Chanana
Teaching Assistant at University of Illinois, Urbana-ChampaignTeaching Assistant at University of Illinois, Urbana-Champaign