Summary
Overview
Work History
Education
Skills
Timeline
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Emily Abbott

London,KY

Summary

Accomplished Customer Service Representative with a proven track record at Maximus, adept in critical thinking and data entry. Excelled in resolving complex customer issues, enhancing satisfaction levels, and maintaining strict compliance with HIPAA regulations. Demonstrated exceptional relationship-building skills, contributing to a significant improvement in customer loyalty and service efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kentucky Fried Chicken
09.2021 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Accurately operated cash register to process customer payments.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Customer Service Representative

Dave's Window Cleaning
07.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Senture
01.2020 - 02.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Representative

Maximus
11.2019 - 12.2020
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Education

Cosmetology -

Somerset Community College
London

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Kentucky Fried Chicken
09.2021 - Current

Customer Service Representative

Dave's Window Cleaning
07.2021 - Current

Customer Service Representative

Senture
01.2020 - 02.2021

Customer Service Representative

Maximus
11.2019 - 12.2020

Cosmetology -

Somerset Community College

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Emily Abbott