Emily Abbott
Data & Finance Professional
Wilmore,KY
Summary
Analytical and results-driven finance professional with 6+ years of experience in financial modeling, forecasting, and data analytics across SaaS, technology, and education sectors. Adept at translating complex financial data into actionable insights that drive operational efficiency and strategic alignment. Experienced in cross-functional collaboration, variance analysis, and KPI tracking to inform decision-making and optimize performance. Passionate about open-source technology, innovation, and leveraging data to drive business scalability and success.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
Software Support Analyst (Gingr SaaS Platform)
Togetherwork LLC
02.2025 - 10.2025
- Provided analytical and operational support to SaaS clients, using data insights to improve financial tracking and platform efficiency.
- Handled an average of 30-45 customer inquiries daily.
- Partnered with product, engineering, and customer success teams to identify recurring issues, influence roadmap priorities, and improve system reliability.
- Streamlined onboarding workflows, reducing time-to-adoption and improving client retention metrics.
- Authored knowledge base documentation and agent training materials that increased first-contact resolution and onboarding efficiency.
- Gained hands-on experience in SaaS financial metrics, customer analytics, and data-driven process improvement.
- Provided expert troubleshooting support for users on the Gingr SaaS platform, enhancing user satisfaction and system usability.
- Analyzed software issues and collaborated with development teams to implement improvements, streamlining user experience and functionality.
Lunch Program Assistant
Woodford County High School
08.2024 - 02.2025
- Managed daily food inventory and ensured compliance with nutritional and cost guidelines.
- Optimized operational workflows to reduce waste and maintain financial accountability under strict timing constraints.
- Assisted in daily meal preparation and service, ensuring compliance with health and safety standards.
- Supported menu planning by collaborating with staff to accommodate dietary restrictions and preferences.
- Managed inventory and restocked supplies, contributing to seamless lunch service operations.
- Trained new team members on food handling procedures and kitchen equipment usage to uphold quality standards.
- Developed and implemented strategies to streamline food service processes, enhancing overall efficiency in meal distribution.
AI Chatbot Trainer
DataAnnotation
12.2023 - 07.2024
- Trained an average of 3-5 unique models daily.
- Applied data validation, trend analysis, and performance metric reporting to optimize model training cycles.
- Developed and refined AI chatbots training programs, enhancing user interactions and improving response accuracy across multiple platforms.
- Collaborated with cross-functional teams to analyze chatbots performance, leading to actionable insights and streamlined training processes.
- Designed and implemented feedback mechanisms, resulting in increased user engagement and satisfaction with the chatbots' functionality.
- Conducted comprehensive assessments of chatbots dialogues, ensuring alignment with organizational standards and enhancing overall performance metrics.
Sales & Pricing Analyst
Fair-Rite Products Corp.
04.2022 - 07.2023
- Developed detailed financial and pricing models influencing corporate and strategic decisions.
- Conducted variance, margin, and sensitivity analyses to inform quarterly forecasting and optimize pricing structures.
- Collaborated with finance, sales, and operations teams to improve budget accuracy and revenue forecasting.
- Leveraged Excel and Power BI to forecast quarterly revenue growth (+15% YoY) and support strategic pricing decisions for $60M in annual sales.
- Analyzed pricing strategies and market trends to optimize product pricing, enhancing overall profit margins and competitiveness.
- Developed and maintained pricing models that facilitated accurate forecasting and improved pricing consistency across product lines.
- Collaborated with cross-functional teams to streamline pricing processes, resulting in reduced time-to-market for new products.
- Conducted in-depth analysis of customer purchasing patterns to inform pricing decisions and drive revenue growth.
- Led initiatives to automate pricing updates, increasing operational efficiency and accuracy in pricing communications.
Statistics Tutor / Teaching Assistant
SUNY New Paltz
New Paltz, New York
08.2018 - 12.2020
- Supported quantitative analysis and statistical modeling for undergraduate students.
- Reinforced statistical methods and data interpretation best practices, ensuring methodological accuracy in research projects.
- Developed personalized lesson plans and instructional materials, enhancing student comprehension and engagement in statistics courses.
- Facilitated study sessions and workshops, providing targeted assistance to students and improving overall academic performance..
- Provided feedback on assessments and assignments, contributing to a continuous improvement cycle in teaching methodologies.
- Implemented innovative teaching techniques, resulting in increased student participation and improved understanding of statistical concepts.
Education
Bachelor of Science - Business Finance
SUNY New Paltz
New Paltz, NY01.2021
Bachelor of Science - Economics
SUNY New Paltz
New Paltz, NY01.2021
Skills
Certification
Completed H&R Block’s Federal Tax Course (2024)
Timeline
Software Support Analyst (Gingr SaaS Platform)
Togetherwork LLC
02.2025 - 10.2025
Lunch Program Assistant
Woodford County High School
08.2024 - 02.2025
AI Chatbot Trainer
DataAnnotation
12.2023 - 07.2024
Sales & Pricing Analyst
Fair-Rite Products Corp.
04.2022 - 07.2023
Statistics Tutor / Teaching Assistant
SUNY New Paltz
08.2018 - 12.2020
Bachelor of Science - Business Finance
SUNY New Paltz
Bachelor of Science - Economics
SUNY New Paltz
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Additional Information
- Remote-first experience collaborating with distributed teams across time zones.
- Committed to data-driven decision-making, financial transparency, and continuous improvement.
- Passionate about open-source innovation and leveraging technology to drive global access and efficiency.