Emily Abbott
Data & Finance Professional
Wilmore,KY
Summary
Analytical and detail-driven finance professional with 6+ years of experience in data analysis, financial modeling, and operational strategy across SaaS, education, and technology sectors. Proven ability to turn complex data into actionable insights that inform corporate strategy and financial decision-making. Skilled in cross-functional collaboration, process improvement, and risk analysis. Passionate about emerging technologies and the transformative potential of blockchain and decentralized systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Support Agent (Gingr SaaS Platform)
Togetherwork LLC
02.2025 - 10.2025
- Supported clients using Gingr’s SaaS scheduling and client management tools, improving user satisfaction and retention.
- Diagnosed complex software issues and provided tailored, data-driven solutions to enhance performance and efficiency.
- Collaborated with cross-departmental teams to identify recurring issues, influencing product updates and process improvements.
- Created and maintained documentation for knowledge bases and training, improving first-contact resolution rates.
- Gained in-depth familiarity with SaaS operations and customer analytics applicable to financial performance tracking.
- Streamlined onboarding workflows for new clients by customizing platform configurations, accelerating adoption and enhancing client satisfaction throughout initial implementation stages.
- Remote
Lunch Program Assistant
Woodford County High School
08.2024 - 02.2025
- Ensured accurate food inventory tracking and compliance with nutritional and safety regulations.
- Managed daily operations under strict timing and logistical requirements.
- Streamlined meal preparation workflows to ensure efficient service and adherence to portion guidelines during high-volume lunch periods.
- Facilitated collaboration among cafeteria staff to coordinate high-volume meal distribution while maintaining adherence to established hygiene and allergen protocols.
AI Chatbot Trainer
DataAnnotation
12.2023 - 07.2024
- Curated and evaluated data sets to improve AI model accuracy and user interaction efficiency.
- Provided analytical feedback loops that enhanced predictive modeling and NLP training accuracy.
- Partnered with developers and analysts to refine processes for data consistency and model evaluation.
- Refined conversational datasets through rigorous annotation standards, advancing AI chatbot responsiveness and contextual understanding.
- Synthesized annotated dialogue examples and edge cases to bolster AI chatbot comprehension and deliver more natural conversational outputs.
- Remote
Sales & Pricing Analyst
Fair-Rite Products Corp.
04.2022 - 07.2023
- Developed and maintained detailed financial and pricing models to guide corporate strategy.
- Conducted variance and profitability analyses that informed pricing and operational decisions.
- Collaborated with cross-functional teams to implement cost-saving measures and improve reporting accuracy.
- Delivered executive-level summaries of market trends and financial KPIs.
- Engineered financial models using Excel and Power BI over 24 months to forecast quarterly revenue growth (15% YoY), drive pricing decisions, and support executive-level pricing strategies impacting $60M in annual sales.
- Performed financial analysis on $60M in annual sales data over 24 months using Excel and Power BI, identifying pricing opportunities that increased gross margin by 4% and optimized quarterly revenue forecasts.
Statistics Tutor / Teacher’s Assistant
SUNY New Paltz
08.2018 - 12.2020
- Provided quantitative tutoring and statistical data analysis guidance to undergraduates.
- Assisted in designing course materials and evaluating data accuracy in student projects.
- Reviewed and provided feedback on student assignments by verifying statistical methodology and accuracy, supporting deeper comprehension of core concepts.
- Coordinated group learning sessions and facilitated peer-to-peer learning environments that supported mastery of advanced statistical methods.
Education
B.A. - Economics, Cum Laude
SUNY New Paltz
New Paltz, NYB.S. - Business Finance, Cum Laude
SUNY New Paltz
New Paltz, NYSkills
Financial Modeling & Analysis
Certification
Completed H&R Block’s 2024 Federal Tax Course
Timeline
Software Support Agent (Gingr SaaS Platform)
Togetherwork LLC
02.2025 - 10.2025
Lunch Program Assistant
Woodford County High School
08.2024 - 02.2025
AI Chatbot Trainer
DataAnnotation
12.2023 - 07.2024
Sales & Pricing Analyst
Fair-Rite Products Corp.
04.2022 - 07.2023
Statistics Tutor / Teacher’s Assistant
SUNY New Paltz
08.2018 - 12.2020
B.S. - Business Finance, Cum Laude
SUNY New Paltz
B.A. - Economics, Cum Laude
SUNY New Paltz