Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Acker

Kansas City,KS

Summary

Goal-oriented individual familiar with greeting high-volume of customers and recommending products based on individual requirements. Dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Great Wolf Lodge
03.2022 - Current
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Learned other teammates' work tasks to train as backup.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Used POS system to accurately enter orders and process payments.

Server

The Friendship House
09.2021 - 02.2022
  • Consistently met or exceeded performance goals related to customer satisfaction ratings, order accuracy, and cleanliness.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate of Arts -

Kansas City Kansas Community College
Kansas City, KS
05.2028

High School Diploma -

F.L Schlagle
Kansas City, KS
05.2025

Skills

  • Time Management
  • Staff Leadership
  • Guest Services
  • Food Safety
  • Problem-Solving
  • Teamwork and Collaboration
  • Safe Food Handling Practices
  • Conflict Mediation
  • Customer Service

Certification

  • Certified Food Handler, Great Wolf Lodge - March 2022-Current
  • ServSafe Alcohol Certification, Great Wolf Lodge - March 2022- Current
  • Preventing Human Trafficking Training - July 14, 2023
  • Autism Awareness Training For Frontline Employees - June 23, 2023

Timeline

Food and Beverage Attendant

Great Wolf Lodge
03.2022 - Current

Server

The Friendship House
09.2021 - 02.2022

Associate of Arts -

Kansas City Kansas Community College

High School Diploma -

F.L Schlagle

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Emily Acker