Emily Acker
Carrollton,AL
Summary
Dynamic and results-driven professional with extensive experience in customer service at West Alabama Bank. Proven ability to resolve conflicts with empathy and enhance customer loyalty. Skilled in multitasking and proficient in payment processing, consistently achieving high levels of customer satisfaction while maintaining professionalism under pressure.
Overview
10
10
years of professional experience
Work History
Cook on a Towboat
Crounse Corporation
11.2021 - 12.2024
- Sustained cleanliness and sanitation of workspace, guaranteeing compliance with health and safety standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
West Alabama Bank
12.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled withdrawals, deposits, cash, and checks
- Balancing cash drawer and ATM throughout the day
Customer Service Representative
Alabama One Credit Union
02.2015 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Took deposits, withdrawals, handled cash, checks, money orders, balanced cash drawer and ATM throughout the day
Education
Nursing
Bevill State Community College
Fayette, ALHigh School Diploma -
Christian Heritage Academy
Carrollton, AL05-2004
Skills
- Customer service
- Multitasking and organization
- Data entry
- Active listening
- Customer relations
- Payment processing
- Paperwork processing
- Call management
- Critical thinking
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Documentation
Timeline
Cook on a Towboat
Crounse Corporation
11.2021 - 12.2024
Customer Service Representative
West Alabama Bank
12.2019 - 11.2021
Customer Service Representative
Alabama One Credit Union
02.2015 - 12.2019
Nursing
Bevill State Community College
High School Diploma -
Christian Heritage Academy
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