Emily Ackman
Radford,VA
Summary
Detail-oriented professional with a versatile background in customer service and community support. Proven ability to collaborate with teams and assist residents, ensuring a welcoming and organized environment.
Overview
3
3
years of professional experience
Work History
Desk Receptionist
Morningside House of Leesburg
Leesburg, Virginia
07.2023 - Current
- Welcomed visitors and guests with a friendly and professional demeanor.
- Assisted residents with inquiries about services and community activities, enhancing their experience and engagement.
- Coordinated prompt delivery of mail and packages, ensuring timely communication for residents.
- Maintained cleanliness and organization of the front desk area at all times.
- Answered incoming calls, took messages, and transferred calls efficiently to appropriate departments, facilitating effective communication.
- Reported building issues to housekeeping or maintenance staff promptly.
Server
Morningside House of Leesburg
Leesburg, Virginia
04.2023 - Current
- Delivered exceptional customer service to enhance dining experiences for residents.
- Trained new servers on best practices for service and resident interaction.
- Set up and cleared dining tables efficiently before and after meals.
- Engaged residents and families in conversations that strengthened relationships and fostered community.
- Took orders accurately and promptly, ensuring a seamless dining experience for guests.
- Stocked service areas with supplies during slow periods.
- Assisted residents with menu selections and dietary preferences during meals.
- Handled guest inquiries and complaints professionally, contributing to a positive dining atmosphere.
Volunteer
Betteralife
Purcellville, Virginia
11.2024 - 05.2025
- Helped less fortunate elementary schoolers with homework.
- Helped supervise elementary school children before their parents could pick them up.
- Created healthy snack and dinner plate options for the kids to pick from for free.
- Executed tasks according to supervisor instructions.
- Worked alongside fellow volunteers to foster a supportive and encouraging atmosphere for all team members.
Bingo Caller
Morningside House of Leesburg
Leesburg, Virginia
02.2023 - 11.2024
- Announced bingo numbers clearly and accurately for resident engagement.
- Tracked winners and distributed bingo bucks at the end of each game to maintain player engagement.
- Monitored game rules and maintained fair play throughout all sessions.
- Trained new staff on bingo procedures and best practices to ensure consistent gameplay.
- Greeted players and ensured a pleasant atmosphere.
- Knocked on regular bingo-playing residents' doors to ensure they knew it was time for bingo.
- Assisted residents to and from the activity room.
- Collected resident feedback on favorite bingo versions to tailor activities for increased enjoyment.
Education
High School Diploma -
Loudoun Valley High School
Purcellville, VA06-2025
Some College (No Degree) - Psychology
Radford University
Radford, VA03-2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Project management
- Basic problem solving
- Activity coordination
Languages
asl
Limited
Affiliations
Travel softball
Timeline
Volunteer
Betteralife
11.2024 - 05.2025
Desk Receptionist
Morningside House of Leesburg
07.2023 - Current
Server
Morningside House of Leesburg
04.2023 - Current
Bingo Caller
Morningside House of Leesburg
02.2023 - 11.2024
High School Diploma -
Loudoun Valley High School
Some College (No Degree) - Psychology
Radford University