Overview
Work History
Education
Timeline
Generic

Emily Adams

College Student
Medina,OH

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Manager

Thyme2
12.2022 - 08.2023
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage .
  • Checked delivery receipts against orders then releasing payment
  • Managed the inventory of the wine selection and monitored for restock
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Personalized customer experience through interaction of each table throughout the dinner service.
  • Oversaw server checkouts after shifts and declared the amount earned
  • Increased customer awareness of special events through email blasts

Server

Thyme2
04.2022 - 08.2023
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess

Thyme2
01.2021 - 08.2023
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.

Hostess

House Of Hunan
01.2024 - Current


  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Nanny

Care.com HomePay
Hinckley, OH
2023.08 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Education

High School Diploma -

Medina High School
Medina, OH
2017.08 - 2021.05

Associate of Arts - Psychology

Cuyahoga Community College
Cleveland, OH
08.2021 - 05.2023

Bachelor of Arts - Psychology

Baldwin Wallace University
Medina, OH
08.2023 - 05.2025

Timeline

Hostess

House Of Hunan
01.2024 - Current

Nanny

Care.com HomePay
2023.08 - Current

Bachelor of Arts - Psychology

Baldwin Wallace University
08.2023 - 05.2025

Assistant Manager

Thyme2
12.2022 - 08.2023

Server

Thyme2
04.2022 - 08.2023

Associate of Arts - Psychology

Cuyahoga Community College
08.2021 - 05.2023

Hostess

Thyme2
01.2021 - 08.2023

High School Diploma -

Medina High School
2017.08 - 2021.05

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Emily AdamsCollege Student