Emily Adams
Oklahoma City,OK
Summary
Accomplished Dispatch Coordinator with a proven track record at Interstate Heating and Air Conditioning, enhancing logistics management and customer relationship excellence. Leveraged Service Titan expertise and creative thinking to streamline operations, achieving significant cost reductions. Demonstrates exceptional scheduling proficiency and problem-solving abilities, ensuring customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Dispatch Coordinator
Midstate Restaurant Services
04.2024 - 07.2024
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Organized paperwork and explained individual job parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
Dispatch Coordinator
Interstate Heating and Air Conditioning
01.2023 - 02.2024
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Responded to high volume of phone and email requests to provide logistics information.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Assistant Store Manager
Family Dollar
05.2019 - 11.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Mustang High School
Mustang, OK05.2017
Skills
- Logistics Management
- Scheduling proficiency
- Distance Estimation
- Work Crew Dispatch
- Customer Relationship Management
- Customer Service
- Schedule Coordination
- Problem-solving abilities
- Creative Thinking
- Skilled and experienced in Service Titan and Service Trade
Timeline
Dispatch Coordinator
Midstate Restaurant Services
04.2024 - 07.2024
Dispatch Coordinator
Interstate Heating and Air Conditioning
01.2023 - 02.2024
Assistant Store Manager
Family Dollar
05.2019 - 11.2022
High School Diploma -
Mustang High School
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