Proven expertise in customer service and time management, honed across roles at Dothan Diagnostic Imaging and Jackson Hospital. Excelled in creating welcoming environments and efficiently managing administrative tasks, significantly enhancing office workflow. Demonstrated exceptional attention to detail and telephone etiquette, ensuring confidentiality and seamless operations.
Work History
Front Desk Receptionist
Dothan Diagnostic Imaging
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Medical Records Specialist
Milestones Psychology & Therapy
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Processed medical records requests from outside providers according to facility, state, and federal law.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Maintained patient records in compliance with security regulations.
Front Desk Receptionist
Jackson Hospital
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Medical Scheduler at Prime Diagnostic Imaging a Memorial MRI & Diagnostic CompanyMedical Scheduler at Prime Diagnostic Imaging a Memorial MRI & Diagnostic Company
MRI Clinical Experience at South Florida Diagnostic Imaging/Dadeland ImagingMRI Clinical Experience at South Florida Diagnostic Imaging/Dadeland Imaging