Emily Adkins
Port Clinton,OH
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and healthcare management, notably at Docks Beach House. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in efficiency. Skilled in inventory management and customer service, demonstrating a strong ability to multitask and solve complex problems. Proven leadership in training staff and improving team performance.
Overview
14
14
years of professional experience
Work History
Bartender/Manager of Operations
Docks Beach House
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender/Manager of Operations
Riverside Cantina
02.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Lead Phlebotomist/Customer Service Manager
Cleveland Clinic
04.2010 - 02.2021
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Streamlined workflow by implementing innovative processes and procedures.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Implemented best practices for specimen handling to minimize contamination risks.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Reduced wait times for patients through effective scheduling and resource management.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
- Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Provided guidance and support to laboratory personnel.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Participated in quality assurance and competency assessment initiatives.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Education
Associate of Science - Medical Assisting And Phlebotomy
Sandusky Career Center
Sandusky, OH06.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Complex Problem-Solving
- Hospitality service expertise
- Cash Register Operation
- Professional Appearance
- Inventory
- Staff Management
- Order Management
Timeline
Bartender/Manager of Operations
Riverside Cantina
02.2023 - 07.2024
Bartender/Manager of Operations
Docks Beach House
05.2021 - Current
Lead Phlebotomist/Customer Service Manager
Cleveland Clinic
04.2010 - 02.2021
Associate of Science - Medical Assisting And Phlebotomy
Sandusky Career Center
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