Emily Adrian
Reno,NV
Summary
Supportive Team Lead with four years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
6
6
years of professional experience
Work History
Guest Service Team Lead
European Wax Center
Reno, NV
09.2024 - Current
- Greeted guests upon arrival and offered assistance.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Sold 90k in packages in the last six months alone.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed Guest Service Agent timecards.
- Completed physical inventory counts bi-weekly.
Front Office Representative
Mammoth Mountain Resorts
Mammoth Lakes
10.2023 - 10.2024
- Managed bookings through various online reservation systems.
- Welcomed large volume of guests and improved overall customer service.
- Processed payments for guest reservations, incidentals, and other charges.
- Provided information about local attractions, services, and amenities.
- Assisted with training new front office personnel when necessary.
- Assisted guests during check-in and checkout procedures.
Permanent Makeup Artist and Owner
Femme Fatale Ink
El Cerrito, CA
08.2021 - 03.2023
- Organized and passed all health department regulations and safety requirements.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled appointment booking, canceling and rescheduling.
- Updated and maintained customer information records and beauty services.
Reservations Supervisor & Front Desk
Stanley Hotel
Estes Park, CO
11.2019 - 12.2020
- Was the only employee in reservations to stay during Covid lockdown and handle every reservation for four months.
- Trained all employees in my department and supervised them.
- Answered 200 calls per day to answer customer questions.
- Collaborated with sales department to arrange large group hotel bookings.
- Regularly received glowing reviews online and in person.
- Utilized Agilysis computer software to keep accurate records of revenue and booking levels.
- Reviewed completed work to verify consistency, quality and conformance.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Sold and scheduled Haunted Ghost Tour tickets along with other event tickets.
Education
Brow Artist - Permanent Makeup
Miss Brow Academy
Rocklin, CA08.2021
Cosmetology
Paul Mitchell The School - Denver
Denver, CO02.2018
GED -
Rocky Mountain High School
Fort Collins, CO02.2013
Skills
- Computer Reservation Software
- Reservation Confirmation
- Customer Service and deescalation
- Employee Training
- Ticket Sales
- Upselling Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Team Lead
European Wax Center
09.2024 - Current
Front Office Representative
Mammoth Mountain Resorts
10.2023 - 10.2024
Permanent Makeup Artist and Owner
Femme Fatale Ink
08.2021 - 03.2023
Reservations Supervisor & Front Desk
Stanley Hotel
11.2019 - 12.2020
Brow Artist - Permanent Makeup
Miss Brow Academy
Cosmetology
Paul Mitchell The School - Denver
GED -
Rocky Mountain High School