Emily A. Eckert

• Leverage professional networks and industry knowledge to strengthen client relationships.
• Ensure weekly & monthly deliveries are on time, accurate and delivered in full.
• Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Partner with internal teams to provide industry & category knowledge to assist clients with answering business questions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.

• Liaised with sales, marketing, and management teams to develop consumer solutions and accomplish shared objectives.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Managed relationships with key client business partners in the Procter & Gamble Feminine Care & Adult Incontinence divisions.
• Collaborated with category teams daily to solve critical business issues.
• Compiled and analyzed data to determine effective approaches to improve sales and performance.

• Consulted with clients on appropriate services best suited to address their business issues.
• Created concise surveys, market structure & segmentation deliverables which addressed client business questions & provided follow up recommendations with action steps.
• Managed internal teams through tollgates to ensure the client's deliverables were on time & in full.

In addition to the Associate Client Manager responsibilities, I took on:

• Maintaining accurate & up-to-date budget forecasts for multiple clients.
• Drove client satisfaction through strong relationship building & results-oriented analysis.

• Devised consumer analyzes around client business issues.
• Prepared specs, pricing, & outlined project objectives in client-ready proposals.
• Conducted in-depth data analyzes & crafted client presentations to drive client outcomes.
• Designed qualitative research questionnaires to gain insights into consumer's attitudinal beliefs of consumer products.
• Created & lead solution training sessions for clients.

• Lead multiple projects simultaneously and delegated responsibilities to ensure each was completed by their deadline.
• Coached & developed three junior analysts.
• Assisted in the design, development, and implementation of the Market Insights' strategic initiatives.

• Consulted with client service associates to identify & provide in-market data to address global business issues.
• Coached & developed two junior analysts.
• Responsible for the development of in-market data training materials for client service & market insights teams.