Emily Aguirre
Downey,CA
Summary
Detail-oriented professional with a strong background in customer service and high-pressure communication. Proven ability to coordinate tasks effectively while maintaining composure in fast-paced environments. Recognized for delivering clear and accurate information under stress, making a valuable asset in dispatcher roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant/ Front Office
Pediatric Dental Arts
Downey, CA
07.2023 - Current
- Assisted dentists during patient examinations and treatments in a pediatric setting.
- Prepared rooms for dental procedures by sterilizing instruments, setting up trays and ensuring that all necessary items were present.
- Managed multi-line phone system for incoming calls and inquiries.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Team Leader
Chick-fil-A
Whittier, CA
05.2020 - 05.2022
- Supervised daily operations to ensure efficient service and quality.
- Trained team members on customer service standards and operational procedures.
- Maintained cleanliness of work areas and dining facilities throughout shifts.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2020
Some College (No Degree) - Currently attending
Cerritos College
Norwalk, CASkills
- Multi-line phone operation
- Complex Problem-solving
- Communication skills
- Team leadership
- Customer service
- Active listening
- Critical thinker
- Bilingual communication (English & Spanish)
Certification
- BLS/ CPR certified
- Certified Dental Assistant
Timeline
Dental Assistant/ Front Office
Pediatric Dental Arts
07.2023 - Current
Team Leader
Chick-fil-A
05.2020 - 05.2022
High School Diploma -
South Hills High School
Some College (No Degree) - Currently attending
Cerritos College