Emily Agundez
Wildomar,CA
Summary
A dedicated worker offering great costumer service in a professional setting, while becoming an asset to your facility.
Experienced Scheduler proficient in calendar management and documentation. Offering 5 years of customer service experience. A dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Lights Camera Photobooth
Hemet, CA
12.2021 - Current
- Proficiently manage appointment scheduling for a high volume of inquiries, ensuring seamless coordination of client booking.
- Skilled at working independently and collaboratively in a team environment.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Manage bookings for a diverse range of packages tailored to our clients specific events
- Offering comprehensive and informative assistance to our clients, empowering them to decide to book with the company
Receptionist
Micro Tool
San Diego, CA
06.2018 - 01.2020
- Duties included providing customer service, answering telephones and any inquires, provide information for clients that are looking to buy engine parts for plane.
- Worked with excel software to organize various tasks and processes efficiently.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and all records, create invoices, file invoices, client paperwork, and payments.
- Answered phone promptly and directed incoming calls to correct offices.
Hostess
Los Reyes Bar & Grill
03.2016 - 06.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- In charge of handling complaints and replying to negative yelp comments.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Child Care staff
Fitness 19
12.2016 - 01.2017
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
Medical Assisting Program -
North-West College
04.2019
High School Diploma -
Elsinore High School
06.2018
Skills
- Client Satisfaction
- Confidentiality
- Communication
- Data Entry
- Attention to detail
- Appointment Scheduling
- Customer Care
- Guest Relations
- Team work
Timeline
Appointment Scheduler
Lights Camera Photobooth
12.2021 - Current
Receptionist
Micro Tool
06.2018 - 01.2020
Child Care staff
Fitness 19
12.2016 - 01.2017
Hostess
Los Reyes Bar & Grill
03.2016 - 06.2018
Medical Assisting Program -
North-West College
High School Diploma -
Elsinore High School
Similar Profiles
Andre BalbastroAndre Balbastro
Videography at Lights, Camera, Spin 360Videography at Lights, Camera, Spin 360
ISABEL MURILLOISABEL MURILLO
Photo Booth Attendant at DreamLight Photobooth LLCPhoto Booth Attendant at DreamLight Photobooth LLC
Jesica TaingJesica Taing
Retail Sales Assistant at Imprint PhotoboothRetail Sales Assistant at Imprint Photobooth