Emily Akers
Summary
Experienced and enthusiastic professional with a successful track record across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
10
10
years of professional experience
Work History
Consultant
PNC
10.2022 - Current
- Promptly respond to customer inquiries and resolved complaints to promote customer loyalty and continued business.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Recommend potential products or services after analyzing customer needs.
- Service 80-100 calls per day
- Maintain high satisfaction score by consistently resolving first-call issues.
- Coordinate with various company teams to offer and implement successful solutions to customer problems.
Client Account Manager
GrapeTree Medical Staffing
05.2021 - 12.2021
- Main point of contact in matters relating to client concerns and needs.
- Analyzed data to forecast and manage client calendars and service levels.
- Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
- Reviewed candidate backgrounds, skills, compensation and other qualifications.
- Managed a team that aided in recruiting for specific clients.
- Successfully negotiated employee salary contracts to benefit client while increasing profit.
- Increased sales by $1M within 6 months.
- Communicated progress of monthly and quarterly initiatives to VP and Regional Manager of serviced account
Customer Solutions Coordinator
FedEx Custom Critical
12.2017 - 05.2021
- Responsible for coordination and servicing of high-value customer accounts with revenues in excessive of $15M.
- Main point of contact for customers through multiple channels (Email, telephone, systems, etc.)
- Identified client-specific needs and maintained expert-level knowledge of account intricacies.
- Managed and adhered to specific guidelines under CDC, DOT, NASA, U.S. Military Bases, Major Airlines and Foreign Customs required for client shipments.
- Coordinated and monitored specialized shipments to fit customer's needs.
- Evaluated problematic conditions to resolve issues and optimize service levels.
Manager
Koi Salon
01.2012 - 12.2017
- Recruited and hired qualified candidates to fill open positions.
- Created training modules and documentation to train staff.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Performed scheduled inventory counts and supply audits.
- Arranged and managed contracts with vendors.
- Coordinated appointments with customers and staff members according to availability.
Education
Bachelor of Arts - Organizational Development & Leadership
Walsh University
Canton, OHBachelor of Arts - Corporate Communications
Walsh University
Canton, OHSkills
- Customer Relationship Management
- Consultation and Advisement
- Issue and Conflict Resolution
- Product and Service Sales
- Team Leadership
- Verbal and Written Communication
- Attention to Detail
- Time Management
- MS Office
Timeline
Consultant
PNC
10.2022 - Current
Client Account Manager
GrapeTree Medical Staffing
05.2021 - 12.2021
Customer Solutions Coordinator
FedEx Custom Critical
12.2017 - 05.2021
Manager
Koi Salon
01.2012 - 12.2017
Bachelor of Arts - Organizational Development & Leadership
Walsh University
Bachelor of Arts - Corporate Communications
Walsh University